Nuvio RecoveryReviews of nuviorecovery.com

First off, you can get the exact same unit from China for less than half the cost but honestly don't bother. These things are absolute garbage. You're lucky if they last over a year and their warranty is terrible. They only warranty specific parts. Extremely shady company.

I received my Chiller Pro on September 4, 2025. After setting it up and turning it on, it leaks badly from the hose that connects the pump into the chiller. Today is September 20, and I have been attempting to contact them to process a replacement since September 5. They provide no phone number and only give you an email address, number to text, and an online form submission. I have tried all three contact methods multiple times with no response. I have contacted them on Facebook and Instagram with no response. I am now discovering that it’s not just me experiencing this, but instead it is a recurring problem with them. There is no customer service available. Do not buy from them unless they get this resolved.

To Nuvio, You mean you can't find the file for Brendan Farley that has been open since July 29th? I find that hard to believe. How much more information could you possibly need? Here is the order number: #26440

Unit stopped chilling. Communication was slow with customer support. Mike at Nuvio quit responding. No response to my emails in over 10 days. Out money and with a product that doesn’t work.

Response time from customer service is great. Cold plunges are great. Product quality SUCKS. 1) my pod arrived with a hole in the rim so the rim would not remain inflated. 2) they quickly replaced it. 3) three months later the pump broke. 4) it arrived after the slow boat from China brought it over. 5) a week after I got the replacement pump, the replacement pod sprung a leak on the bottom. If I could give ZERO stars for quality, I would. The closest to ZERO is one star. Don’t try this company unless you are a very patient person willing to constantly wait for replacement parts.

Build quality is a joke. This exact product is all over AliExpress. Nothing premium about it — just expensive branding over a weak product.

Not even close to what the site promised. Found the same plunge on AliExpress for $89. I paid over $500. Shameful.

Nuvio has a great system if it was dependable, there are so many things that went wrong with the system and the absolute worse thing is the lack of customer service. There is no number to call you can only leave an email, which i did but the responses are quite slow and trying to solve the problem is a major challenge trying to cummicate this way. I asked for a new system while it was still under warranty as the device was not reading correctly and not cooling. They sent several instructions to get it to work and finally I was able to get it to cool but they never replaced the unit so now that I am "out of warranty" they say that they will send parts 9 days ago, i follow up and they say the warehouse is shipping the parts, i follow up and they say that my unit is out of warranty. I asked them to replace my unit with the upgraded unit that does not have this problem and im willing to buy it at a discount. They tell me they can't offer a discount and my unit is out of warranty. I bought my unit in June of 2024, it currently does not cool nor does water flow through. I have gotten countless answers from them and none of them are consistent or true. Buy at your own risk, if it works you are set but if not you are toast. Order#6941