Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery reviews

Showing 169 reviews with 1 star · Clear filters

Suzanne W.
Apr 29, 2026
Very disappointed with Nuvio’s red…
Very disappointed with Nuvio’s red light products. The red light hat is poorly designed—it is extremely oversized (roughly 2 inches too large) yet very shallow, so unless I hold my head perfectly still, it won’t stay on. I have an average-sized head, so sizing is clearly off. The face mask also did not function properly, and the overall quality of the red light bag was disappointing and felt cheaply made. My biggest warning to buyers is the return policy: you are not able to reasonably inspect the product quality without opening it, but once opened, it may be considered ‘opened/seal broken,’ creating return issues. Buyers should understand that risk before purchasing. I would not buy from this company again.”
Response from Nuvio RecoveryApr 30, 2026
Hi Suzanne, We’re really sorry to hear about your experience, this definitely isn’t what we want for our customers. That doesn’t sound right with the mask not functioning properly, and we’d really like to look into that for you and make it right. In most cases, our team can quickly assess issues and arrange a replacement if needed. On the returns side, you’re absolutely able to inspect the product - we just ask that items are returned in re-saleable condition, for hygiene purposes, and our team is always happy to guide you through that process to avoid any issues. Please could you let us know your order details? We take this seriously and want to get this looked at and resolved for you as quickly as possible. Best, Nuvio
Report
Carl P.
Apr 15, 2026
Horrible customer support
Horrible customer support. Probably an indicator for product quality. I ordered and received a red light mat and face mask. After doing more research I decided I no longer wanted either product and requested a return label. They responded once asking why. I provided the response and then crickets. I've reached back out to them 3 times since then and they have not responded. I'm not in the process of disputing the charge, since I've never even opened the packing materials. I just want my money back from these people. They're not a reputable company from my experience.
Response from Nuvio RecoveryApr 30, 2026
Hi Carl, We’re really sorry to hear about your experience, we completely understand how frustrating that must be. This definitely isn’t the level of support we aim to provide. In some cases, replies can get filtered into spam or blocked by email providers, which can make it seem like you’re not getting a response - but either way, we want to get this sorted for you as quickly as possible. Please could you let us know your order details? We’ll make sure your case is picked up and resolved properly. Best, Nuvio
Report
Katina G.
Apr 10, 2026
Return process from Nuvio!Think before you order!
Once we receive the package, our team will carefully inspect the items to verify their condition. This process can take up to 14 business days. After everything is confirmed, I’ll be authorized to process your refund. When the refund is issued, it may take up to 10 business days to appear in your account, depending on your bank. At this time, no further action is needed on your part. If that changes, I’ll be sure to let you know.
Response from Nuvio RecoveryApr 30, 2026
Hi Katina, We understand how that process can feel a bit long, especially when you’re waiting on a refund. Just to clarify, the inspection and processing timelines are there to make sure everything is handled correctly and fairly on both sides - once the return is received, it can take up to 14 business days for assessment, followed by a few business days for the refund to show depending on your bank, but we do aim to process things as quickly as we can. That said, if anything feels unclear or delayed beyond that, our support team is always happy to look into your specific case and provide an update. Best, Nuvio
Report
Knowthy S.
Apr 8, 2026
James - Philadelphia, Pa Infrared Mat not Delivered.
I paid about $900 for the double infrared mat that comes with a free mask. On April 6th I have received the mask but the mat was not delivered or lost I don't know. There is know phone number to contact anyone only through there support email which I have already sent several emails with no response. I wish I had check this company out before I made my purchase now I have $900 dollars hanging in the wind.
Response from Nuvio RecoveryApr 30, 2026
Hi there, We’re really sorry to hear this, we completely understand why you’d be concerned. In some cases, items like the bag and mask can ship separately depending on stock and warehouse location, which is likely why you received one but not the other yet. That said, you should have had clear tracking and communication around this. If you haven’t heard back via email, there’s a good chance our replies may have landed in spam/junk - but either way, we want to get this resolved for you as quickly as possible. Please let us know your order details and I’ll personally look into where your bag is and make sure you’re taken care of promptly. Best, Nuvio
Report
Julian M.
Apr 4, 2026
Motor burned out after three month of…
Motor burned out after three month of usage. Customer support is mediocre
Response from Nuvio RecoveryApr 30, 2026
Hi Julian, We’re really sorry to hear this, that’s definitely not the experience we want for you. If the motor has failed that quickly, it should fall within our warranty, and our team can take a proper look at this and get it resolved - whether that’s troubleshooting or arranging a replacement. Please let us know your order details, and we’ll make sure this is handled properly for you. Best, Nuvio
Report
Sonia
Mar 30, 2026
Terrible customer service
Terrible customer service. There isn't any. No phone number. Can't not speak to anyone. Their customer service is AI. They do not respond to emails and SMS. Finally, after trying to reach a real person I was contacted through Messenger after about a month. They state hassle free returns on their advertising. Good luck. The return policy is designed so that you cannot return for a refund. They delete bad reviews on their FB ads. I saw one posted by a customer who received the wrong item and could not return because they opened the box!!! BUYER BEWARE this company is shady.
Response from Nuvio RecoveryApr 30, 2026
Hi there, We’re really sorry to hear about your experience, and we completely understand why you’d feel this way. This isn’t the level of service we aim to provide at all. We do have a support team (not just AI, which is on our web chat), but delays can sometimes happen during high volumes - that said, a month is not acceptable and we take that seriously. Sometimes our replies can get misdirected to spam/junk inboxes, so we absolutely want to get this checked for you. Just to clarify on returns, customers are absolutely able to inspect their items - we simply ask that they’re returned in re-saleable condition, for hygiene purposes, and our team is there to guide that process to avoid any issues. We’d really like the chance to make this right for you. Please let us know your order details and I'll personally pick this up and ensure it gets resolved properly. Best, Nuvio
Report
Richard S C.
Mar 23, 2026
They took my money when they did not have the item
They took my money when they did not have the product to ship. They refused to indicate when I should expect it. It seems a recurring theme for this company and many other reviews are the same product was never delivered. I requested a refund, but they said they can’t process a refund until after the item is shipped and then returned. So if they don’t get the item shipped, they just keep the money. I am now out $810.
Response from Nuvio RecoveryApr 30, 2026
Hi Richard, We’re really sorry to hear about this, we completely understand how concerning that situation must feel. Just to clarify, in some cases orders can be held or split due to stock availability, which can affect shipping timelines - but you should always be kept informed, and we apologize if that hasn’t been clear in your case. Regarding refunds, we don’t want anyone feeling stuck or out of pocket like this. Please let us know your order details so we can look into the status of your order and get this resolved properly for you as quickly as possible. Best, Nuvio
Report
International E.
Mar 5, 2026
I bought sauna and red light therapy…
I bought sauna and red light therapy mat relying on their website reviews, Big mistake. I was disappointed right away when I opened the box. Strong chemical smell, very cheap, flimsy material, thin you can just tell right away it’s cheap. The sauna had a hole, stitches are poorly sewn, doesn’t heat up after two hours. I packed it back in the box right away and contacted their customer service. No response after two weeks, then received an email they have closed my case due to non response?!? I replied right away but been told I don’t meet their requirements to return. It’s so insane and scammy. Please don’t waste energy on their products. Seems like they are supplied by Chinese company that doesn’t care about the quality.
Report