Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery reviews

Showing 169 reviews with 1 star · Clear filters

um N.
May 18, 2026
Response time takes several days so…
Response time takes several days so they can scam you out of having to give you a refund which is a shame cuz all I wanted to do was exchange it but now they're make it so ridiculously complicated, I'm not even going to buy a replacement.
Response from Nuvio RecoveryMay 20, 2026
Hi there, We’re sorry to hear that your experience left you feeling frustrated. That is certainly not the experience we want for our customers. We understand how important timely communication is, especially when it comes to exchanges and refunds. We’d appreciate the opportunity to review your case further and see what may have happened here. If you're open to it, please reach out to us directly with your order details so our team can look into this and assist you further. Best, Nuvio
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Laura D.
May 14, 2026
I received the red light mats and…
I received the red light mats and noticed that the cover was uncomfortable plastic and not silicone. I didn't even take it out of the bag but when I tried to return it I got the run around for more than a week with offer of a discount if I kept it and NO ACCESS TO RETURN INFORMATION even though the return period is very short. It cost me 100 dollars to return it and now I will see if I get a refund. It felt very scammy. I would never order from this company again.
Response from Nuvio RecoveryMay 20, 2026
Hi Laura, We’re sorry to hear that your experience did not meet expectations and understand how frustrating the return process must have felt. We appreciate your feedback regarding the product materials, communication, and return experience, as this is not the level of service we aim to provide. We would like the opportunity to review your case further and ensure everything regarding your return and refund has been properly handled. Please reach out to us directly with your order details so our team can look into this for you. Best, Nuvio
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Consumer
May 9, 2026
Very upset
Very upset, please don’t get this product if you are not sure about it because you can’t return it after you open the box to check their product. This product is expensive to be a decoration in my house. I wouldn’t even give a 1 star if there’s any other choices. It’s below than 1 star for me. I’m just pissed that I can’t get any refund.
Response from Nuvio RecoveryMay 20, 2026
Hi there, We’re sorry to hear that you’re disappointed with your experience and understand your frustration. We always want our customers to feel confident and supported in their purchase decisions, and we regret that this was not your experience. We’d appreciate the opportunity to review your case further and better understand the situation regarding your return request. Please reach out to us directly with your order details so our team can look into this for you. Best, Nuvio
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HOLLIE A.
May 9, 2026
This is the worst company
This is the worst company Warning !!!! DO NOT ORDER from them. No help. All communication are AI. I sent my documentation to the fraud department FBI Ripped off so many people . My Mat never even turned on.
Response from Nuvio RecoveryMay 20, 2026
Hi there, We’re very sorry to hear about your experience and understand how frustrating this situation must be. Receiving a product that does not function properly is certainly not the standard we aim to provide. We’d genuinely like the opportunity to investigate this further and review what happened with your order and support experience. if you're open to it, please reach out to us directly with your order details so our team can look into this matter and work toward a resolution for you. Best, Nuvio
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Michael
May 7, 2026
Go with a different company
Go with a different company. When mine stopped working, customer service got back to me and then ghosted. It’s cheaper than the other companies, because it’s a cheaper product and they will not fix anything wrong with it. I wish I would’ve just stuck with getting bags of ice. But that is what I’ve had to do since they refuse to fix a broken product.
Response from Nuvio RecoveryMay 20, 2026
Hi Michael, We’re very sorry to hear about your experience and understand how disappointing it must be to have your product stop working unexpectedly - This is certainly not the experience we want for our customers. We’d appreciate the opportunity to look into this further for you. If you're open to it, please reach out to us directly with your order details so our team can review your case and work toward a resolution. Best, Nuvio
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KB
May 6, 2026
Terrible Customer Service- Complete Scam of a Company
I ordered the red light therapy bag and when I opened it the zipper was not working...the eyes of the zipper were broken. When I contacted customer service requesting a refund and return they said since I opened the box I could not return the product since it was contaminated! I questioned how I was supposed to know the product was broken without opening the box and since I was not happy with the integrity of the product I no longer wanted it...in my opinion if the bag was falling apart before I even used it what would it be doing in 6 months... They have been absolutely awful to work with and the product is nothing like what they advertised.
Response from Nuvio RecoveryMay 20, 2026
Hi there, We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Receiving a product with a faulty zipper is certainly not the standard we aim for, and we understand how frustrating that must have been. We also regret that your interaction with customer service left you feeling unsupported. That is never the experience we want for our customers - If you're open to it, please reach out to us directly with your order details so we can look into this further and work toward a resolution for you. Best, Nuvio
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Dominator P.
May 3, 2026
TERRIBLE customer service
TERRIBLE customer service. You cannot reach a human being. 24/7 customer support is only a perky AI named Julie. Its been TWO WEEKS & still the light therapy bag has NOT SHIPPED. I've reached out to customer service, but only get AI customer support. I've reached out almost daily for past few days with ZERO response. This was purchased to help with chemotherapy issues. cannot comment on product quality, since they refuse to send it or offer an explanation for the delay, or give a refund.
Response from Nuvio RecoveryMay 20, 2026
Hi there, We’re really sorry to hear about this, we completely understand how concerning that situation must feel. Just to clarify, in some cases orders can be held or split due to stock availability, which can affect shipping timelines - but you should always be kept informed, and we apologize if that hasn’t been clear in your case. Regarding refunds, we don’t want anyone feeling stuck or out of pocket like this. Please let us know your order details so we can look into the status of your order and get this resolved properly for you as quickly as possible. Best, Nuvio
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Stenzo
Apr 29, 2026
Disappointed
When I placed my order, it said it would be delivered in 3-7days. It actually took weeks and by the time I got it, I had already moved. The company was slow to return emails and I had to pay the additional shipping cost to get the product to where I was living. **NO one has gotten back to me about crediting the extra shipping fee. 5/6/26
Response from Nuvio RecoveryApr 30, 2026
Hi there - We’re really sorry to hear about this, we completely understand how frustrating that must have been. Delays can occasionally happen due to high demand or courier issues, but we know that doesn’t make it any less inconvenient - especially with a move involved. Regarding the additional shipping, that’s definitely not the experience we want for our customers. If you’re open to it, please let us know your order details and we’ll take another look at this for you to see what we can do to make it right. Best, Nuvio
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