NutrisenseReviews of nutrisense.io

I am an academic physician leader and wellness expert and had a horrible experience with Nutrisense. I do not recommend Nutrisense due to poor customer service, lacking organization surrounding the delivery and distribution of the product, and hidden costs required to use the product. The device was difficult to pair with the iPhone, I never received the “included” alcohol wipes or a patch to cover it despite messaging several times, and I honestly wasted a significant amount of time trying to troubleshoot the device. Because of my medical expertise, I knew my CGM was providing incorrect reads and contacted Nutrisense right away - they said it was calibrating. 24hrs later, reads are still too low and after much back and forth I request a refund after using the device for 48hrs. They refuse and say they will charge me $125 for a malfunctioned device and horrible customer service! There are other CGM services out there to consider instead. A manual glucometer would be far less painful that this experience and significantly less expensive. Upon posting to Trustpilot and BBB as of 8.23.23, Nutrisense has issued a full refund.

App was very informative & easy to use, my nutritionist Payton was very helpful & full of tips & information, I got an insight into how my body responds to different foods & even though some responses were obvious, others were interesting depending on food combinations & portion sizes

This company is a scam when it comes to their membership and being able to cancel and get a refund. The give you no phone number to call and wont cancel it via email despite numerous requests. Then after 6 weeks of phone and email tag and billing me $675 more after I requested cancellation- they say they cant cancel it without charging a fee on top of continuing to charge you after requesting to be cancelled. Their reason for not cancelling was first saying I had to register in order for them to cancel. Then when finally talking by phone they say they couldn't cancel before because there’s a cancellation form I have to fill out. They are scam artists. They could have sent me that form right away instead of continuing to charge me $675 after I requested to cancel. 6 weeks of dancing around emails and missed calls and the only reason they waived my cancellation fee was bc I threatened to report them. They say they can’t refund you bc it’s a “medical device.” Come on… they are unopened boxes. Not for nothing but every employee is hispanic. Makes me think it’s an overseas scam.

I signed up for 3 months, but my subscription automatically renewed for another month without my consent. When I told customer service, they said they couldn't refund me because they already sent the medical device. I wouldn't trust this company with your payment info, they are obviously trying to cheat their customers for profit. I'm out $300 at a time when I'm struggling financially. Also, the hype around stabilizing blood sugar for non-diabetics is completely overblown, it's just the latest wellness craze that people in the industry are trying to profit off of.

Be careful. I signed up by mistake and requested a cancellation. They emailed me saying that there was no problem and they would refund. However, days later they said that they would keep charging anyway. Be careful.

I learned a lot through the data. Scanning is easy and so is putting on a new CGM. Nutritionist was helpful, excellent communication and same with the app and messaging system. The numbers were a bit small on the app, maybe there could be a way of magnifying the font as needed? One sticker patch per week as opposed to one every two weeks could also be helpful. The sticker wears help by the end of the week.

Continous Glucose Monitors are mind blowing eye-opening educational technology in general. But the folks at Nutrisense were extremely accommodating for my personal issues (cannot share here). They also have a very good technical support staff where every question was answered almost immediately or instantly escalated. My nutritionist was also educated, thoughtful, and made firm helpful suggestions without being too pushy or judgemental. Before my coverage ended she summarized a small plan of action for me to communicate with my primary doctor. Downside? It is pricey. Especially for a short experience with month to month contract, I think it was the most costly my wife and I reviewed at like 400 monthly renewal as of this review. And they WILL auto renew, so once you sign up be sure you dig into the software (or the great support will help you do it) to cancel your renewal immediately. It is awesome because you get to keep your login intact and thus keep all historical data. But you can even export it to yourself if you want it outside their system when you are done.

Long time user and finally experienced a bad sensor. I was told it was probably my error but again, long time user and never had an issue before. I did not get a free replacement and had to wait over a week for a new one to be shipped. I understand why this may be the policy for new people but feel there should be a free replacement for those of us loyal long time users.