Blair T.
I was having pain in my arm to the…
I was having pain in my arm to the point it was getting worse and worse every day. I was not saying ouch just scratching my nose. I has put the sensor in the muscle because of my ignorance, I suppose. I located a place on my arm I though would be a good location to update the sensor, and it was, except for muscle placement. The support staff responded to my concern quickly, and when I responded that the 3 day time period for the pain to subside was a few days past already, a supervisor came on almost immediately and offered me a replacement and that I could take the painful placement off right now. I appreciated the understanding and the relief. This was a top notch support experience. One of the best I've ever had. Thank you Support. Your product is superior to Freestyle, I've seen them both. You can brag all you want.
Response from NutrisenseOct 17, 2023
Hi Blair! 🌟 Thank you for sharing your experience with us. We're sorry to hear about the discomfort you experienced with the sensor placement, but we're thrilled to know that our support staff responded quickly and with empathy. We're dedicated to providing top-notch support, and we're delighted to hear that your experience was one of the best you've ever had. 😊 Thank you for your kind words and for choosing Nutrisense. Your satisfaction means a lot to us, and we're here to support you on your health journey. Thank you for being part of the Nutrisense family! Warm regards, Juan your Nutrisense Customer Support Team Lead