Franklin
Avoid Nutrisense.
Avoid Nutrisense. I signed up for what I understood to be a three-month program and had no intention of continuing beyond that period. When I discovered that Nutrisense had renewed the membership because I had not canceled within its required timeframe, I contacted customer support immediately and asked for a reasonable resolution. They refused to offer any flexibility whatsoever. What bothers me most is not the money; it is the complete lack of fairness. Most reputable subscription businesses understand that mistakes happen and value customer goodwill more than enforcing a technicality to collect another payment. Nutrisense chose the opposite approach. Their support team showed no interest in helping and no willingness to treat a customer acting in good faith reasonably. I have dealt with countless subscription companies and have never encountered one less willing to do the right thing. A business should earn renewals because customers value the service, not profit from customers missing a cancellation deadline. Also, avoid the product itself. In my experience, it is dramatically overpriced for the value it provides, and there are far less expensive ways to obtain similar information. Between the inflexible subscription practices, terrible customer service, and an overpriced product, I cannot recommend Nutrisense to anyone.Avoid Nutrisense. I signed up for what I understood to be a three-month program and had no intention of continuing beyond that period. When I discovered that Nutrisense had renewed the membership because I had not canceled within its required timeframe, I contacted customer support immediately and asked for a reasonable resolution. They refused to offer any flexibility whatsoever. What bothers me most is not the money; it is the complete lack of fairness. Most reputable subscription businesses understand that mistakes happen and value customer goodwill more than enforcing a technicality to collect another payment. Nutrisense chose the opposite approach. Their support team showed no interest in helping and no willingness to treat a customer acting in good faith reasonably. I have dealt with countless subscription companies and have never encountered one less willing to do the right thing. A business should earn renewals because customers value the service, not profit from customers missing a cancellation deadline. Also, avoid the product itself. In my experience, it is dramatically overpriced for the value it provides, and there are far less expensive ways to obtain similar information. Between the inflexible subscription practices, terrible customer service, and an overpriced product, I cannot recommend Nutrisense to anyone.
Response from NutrisenseJul 30, 2026
Thank you for taking the time to share your feedback, Franklin. We're sorry to hear that your experience didn't meet your expectations. We'd appreciate the opportunity to review your situation more closely. Please reach out to [email protected] and ask to speak with Keerthy in your email, and she'd be happy to personally look into your case. – Nutrisense Customer Support