NutreecosmeticsReviews of nutreecosmetics.com

Response from NutreecosmeticsNov 14, 2023

Dear Tannolla, We hope this message finds you well. We wanted to update you on the status of your recent sample order. Our service team discovered, that due to logistics and fulfillment methods, your sample has been dispatched using our basic shipping option. This method typically requires a bit more time for delivery, averaging around 5 to 9 additional days for your package to arrive at its destination. We sincerely apologize for any inconvenience this may cause. To help track your shipment and stay updated on its progress, please find the tracking link provided here: http://track.shiptracker.io/9374811015300525152451 This link will enable you to monitor your order's journey until it reaches you. We truly appreciate your patience and understanding regarding this matter. Should you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. We are committed to ensuring your satisfaction and will do our utmost to assist you throughout this process.

Response from NutreecosmeticsOct 18, 2023

Hello dear customer, we apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. We will create a replacement order after additional photo clarification. Kind regards, CS

Response from NutreecosmeticsDec 9, 2023

Dear VVet, We're truly sorry to hear about your disappointing experience with our product. Your feedback regarding its performance and the discomfort caused by the fumes is genuinely concerning. We apologize for the inconvenience and frustration this has caused. Your thorough approach to following the instructions, along with the additional tips from customer videos, highlights the effort you invested in using our product. To address this matter, we have already sent you an application guide to the linked email address. It's crucial to ensure adequate room ventilation. Please make sure the space you're using is well-ventilated by opening windows and doors to let fresh air circulate. This helps prevent inhaling any fumes during application. Additionally, we want to emphasize that this product is not suitable for individuals under 18 years old. We appreciate your understanding and the chance to make things right. Your satisfaction means a lot to us, and we hope to regain your trust in the future.

Response from NutreecosmeticsJul 15, 2023

Dear Victoria, I hope this email finds you well. I am writing to express my sincerest apologies for the inconvenience caused by the discount code you provided. In order to assist you promptly and ensure accurate processing, we request your assistance in clarifying the discount code details. We understand the importance of discounts and strive to provide our valued customers with the best possible offers. However, we need to ask you for the entered code to validate the discount you provided during your recent transaction. To resolve this matter swiftly, we kindly request you to provide us with the following information: The exact discount code you attempted to use. Any specific terms or conditions associated with the discount code, if applicable. Once we receive the requested information, our team will diligently investigate the issue and ensure that you receive the benefits entitled to you. We apologize for any inconvenience caused and assure you that we are committed to resolving this matter to your satisfaction. You can reply to this email directly, or alternatively, reach out to our customer support team at [email protected] if you have any further questions or require immediate assistance. Thank you for your cooperation and understanding in this matter. We truly value your patronage and look forward to resolving the issue promptly. Best regards, cs

Response from NutreecosmeticsJun 25, 2023

Dear customer, Thank you for reaching out, We are delighted to inform you that our product does not contain any harsh chemicals. We understand the importance of offering safe and reliable products to our customers, and we take great care in selecting the ingredients used in our products. We want you to have complete satisfaction with your purchase. If, for any reason, you are not entirely happy with the product, we offer a hassle-free return policy. Simply reach out to our customer service team and they will guide you through the return process. We will be more than happy to issue a refund or assist you in finding an alternative product that better suits your needs. We truly appreciate your support and hope that you have a positive experience with our product. If you have any further questions or concerns, please don't hesitate to contact us. Our dedicated customer service team is available to assist you.

Response from NutreecosmeticsJun 15, 2023

Thank you for your feedback. Our Customer Service Manager has contacted you to resolve the issue. We appreciate your patience and value your satisfaction.

Response from NutreecosmeticsJun 14, 2023

Dear Janet, As a team member of customer service team I would like to sincerely apologize for the inconvenience caused by the loss of your package. We strive to ensure that all our customers receive their packages in a timely manner. We have conducted an additional investigation, and it appears that your order was delivered to your location. Please, contact our support to receive more help about your delivery status.

Response from NutreecosmeticsApr 14, 2023

Hello dear Marjiana, We understand that waiting for your package can be frustrating and inconvenient, and we take full responsibility for any inconvenience this may have caused. However, you have purchased basic standard delivery option, that usually takes around 1-3 weeks (int) Our team is actively working to ensure that your package arrives to you as soon as possible,and want to assure you that we are taking steps to improve our international delivery service. If you have any further questions or concerns regarding your order, please do not hesitate to reach out to our customer service team for assistance. Thank you for your patience and understanding. Best regards, Customer Service team