NutreecosmeticsReviews of nutreecosmetics.com

Response from NutreecosmeticsJul 14, 2025

Dear Michele, Thank you again for your patience and communication throughout this process. I truly understand your frustration, and I want to make sure everything is resolved clearly and respectfully. After reviewing your case, here’s a quick summary of what’s been done: The replacement kit we sent from our store included gloves, though none of our kits include a brush. We're sorry this wasn’t clearly communicated earlier. To avoid further inconvenience, we’ve gone ahead and issued a full refund for your original Amazon order. You’re welcome to repurchase the product at your convenience, either from Amazon or directly from our website. To thank you for your understanding and continued interest, we’d like to offer you a 25% discount code for your next purchase on our website: CSOURAPOLOGISE5 – valid for any product, including the kits If you’d like help selecting a product that’s a better fit for your hair type, just let us know — we’ll be happy to guide you. We truly appreciate your patience and hope to provide a much smoother experience moving forward. CS Support

Response from NutreecosmeticsJun 11, 2025

Thank you for reaching out. We're sorry to hear that the sample package arrived incomplete. Please note that the sample was shipped in our standard packaging, which includes the sample product, a letter, and a pamphlet — all sealed in an envelope. However, as you mentioned, it appears the envelope had a slit when delivered by USPS, and unfortunately the product may have been lost in transit. We understand how frustrating this must be and truly appreciate you bringing it to our attention. We’d be happy to send you a replacement sample right away, Thank you again for your understanding.

Response from NutreecosmeticsApr 22, 2025

Dear customer, feel free to get your access to the online courses gift, that was already mailed and granted to you after the purchase.

Response from NutreecosmeticsOct 28, 2024

Dear Customer, Thank you for reaching out to us regarding your recent order. We sincerely apologize for the inconvenience you experienced with missing items and the lack of communication from our team. This is not the level of service we strive to provide, and we understand how frustrating it must have been to go through this. Please know that we are working to improve our processes to ensure that issues like this do not happen in the future. We truly value your feedback and appreciate your patience as we resolve your refund request. As a token of our commitment to making this right, we would like to offer you a 25% discount on your next purchase with us. To redeem your discount, simply use the code CSPARTNER at checkout. Once again, we apologize for any distress this has caused you. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your understanding. Best regards, CS

Response from NutreecosmeticsSep 3, 2024

Hello dear Valerie, I've checked on your order #NUT14792. I see it's on the way to 2149 Chestnut Street , 11510 North Baldwin New York Here's the most up-to-date info available: Tracking Link: https://nutreecosmetics.com/8441036918/orders/fdcf0d9561b9fb2350da7dd2d806c0b1/authenticate?key=5bd7362e3940b027952ea7e21bdeb2b8&none=VQBXBlBAUA Fulfilled on August 26, 2024 OnTrac tracking number 1LSCYG5003PE983 As I can see, it is still on it's way to your destination, ETA is scheduled for September 3 2024. Regards, Kate

Response from NutreecosmeticsMar 1, 2024

I apologize for the inconvenience you experienced with your order. Our aim is to provide transparent pricing and reliable service to our customers. It seems there was a miscommunication regarding the shipping costs, and I understand how frustrating that can be. We strive to ensure that all additional charges are communicated clearly before orders are placed. Your feedback is valuable to us, and we will take steps to improve our communication and processes to prevent similar issues in the future. Please accept our sincerest apologies, and if there's anything else we can assist you with, please don't hesitate to let us know.

Response from NutreecosmeticsJan 16, 2024

Dear Marcela, We genuinely understand your disappointment and apologize for any confusion. Unfortunately, our system does not allow the addition of a gift to an order that has already received a discount. We sincerely apologize for any inconvenience this may have caused. We value your feedback, and we appreciate your understanding. If there's anything else we can assist you with or if you have further questions, please feel free to let us know.

Response from NutreecosmeticsDec 10, 2023

Dear customer, Thank you for reaching out, and we apologize for any inconvenience you've experienced. Your order is currently at the border and was shipped on time. Our standard shipping timeframe is 7 to 20 days from the date of shipment, including DHL. External factors like customs may affect delivery times. We appreciate your patience and are actively monitoring the situation to ensure your package arrives soon. If you have further concerns, feel free to reach out. Thank you for your understanding.