NutraBioReviews of nutrabio.com

In the past (until shortly before this year, I have : received the wrong product 3 or 4 times, had to wait on the phone for the one or 2 customer reps and, worst of all, had a message from the President blaming things on 1)Being overwhelmed by being on the Charlie Rose show (understandable) and being in the middle of changing computer systems (untrue, according to their representative on the phone! I have continued as a customer after quitting for a while. I have had no more errors of product or any untoward experience for about a year. Recently, I ordered Rasberry Whey Protein Isolate, which I've been ordering for a long time - too long to remember. I got an e-mail message soon after saying they were out and that theywere holding off shipping my order of four items until they had it. The e-mail provided a name (good!) and phone number. I called; phone was answered promptly; I ordered another flavor and asked for the shipment to be sent that day. It was. The agent provided good service, the kind I like and expect, polite and competent, not the flowery and ridiculous scripting I despise, so common nowadays. (Disclaimer - I have run several call centers and have been a consultant on service, among other things, in the hotel industry. I hope this helps

100% Whey Protein Isolate is the best, cleanest protein available!

To be honest, I truly believe that Nutrabio is an amazingly clean product. The products speak for themselves. However, the website can use a bit more work when indicating as to whether or not a product is available. In my recent experiance, the website indicated to me that an item was available but in reality I received an email indicating it was not. I called the Customer Service line and was meet with a very honest and very open minded rep. He indicated to me the situation and I informed him of what the website told me and he gave me an ETA. Upon receiving this information, I proceeded to wait the allot time indicated to me. Still no notification of a shipment. I, then, called back and was, yet again, meet with a very professional rep. I explained the situation and he processed to inform me that the previous rep was accurate about the information that was told me but, however, there was in issue with the packaging. He proceeded to compensate me with free samples to hold me over due to my personal need for the product, and indicated to me an ETA on when it will be shipped. As of now, my samples should be here tomorrow which I am content with. However, I would like to recommend the following: 1.) Please ensure the website is able to update accordingly thus removing the painstaking task of calling and taking up time for your reps that can easily be used for more productive means. I understand that is their purpose and I do appreciate that. 2.) I believe we can help mitigate point 1 above or reduce that scenario when automating that process with additional emails being sent of updates to orders that may, and will, slip through the cracks. That reduces the amount of time your reps will need to spend explaining what an email can assist in shedding light on. Again, I am very happy with the product and will continue to support Nutrabio. I am just explaining my experience and my hopes it this communicate will provide some help.

Overall service is good but my order of 15# of protein is always on back order, and my last order for bcaa was cancelled without telling me and refunded. When the rest of the order came i found that my bcaa's had been canceled and refunded. This was not good because by this time i was completely out of bcaa's and if i had known it was cancelled i would had made an order for it somewhere else so i had it on time.

My delivery didn't make it to my door, even though the delivery service said it did. NutraBio immediately reshipped. What more could you ask!

Fits my needs and has an overall great taste. Had to wait for the backorder to be fulfilled, but well worth it

The service was quick, accurate, and fast. Thank you.

Lots of great product with fast and easy shipping, got my stuff in just 2 days can't beat that . love their protein powder its very flavorful...