Andrea H.
Update: Missing scoop in an order but 2 months later still no scoop.
I have been ordering Nutrabio for a few years but on 03/17/15 I ordered Taurine that comes with a scoop and no scoop! I sent a fax someone called and left me a message saying they were sorry and they were sending the scoop, I never received it. So on 4/7/15 sent ANOTHER fax but this time I got NO RESPONSE AT ALL! Today it is 4/21/15 and I have no scoop and I don't want to leave this review (although warranted) but I feel as if I have no choice. Obviously the only way to get someones attention is by blasting it out there that they refuse to honor the product that was paid for. UPDATE: I received a scoop in the mail with a new Taurine which was unexpected but happily accepted. Thank you NutraBio!
Response from NutraBioApr 24, 2015
Hello Andrea, Thank you for leaving feedback. An even bigger thank you for being a loyal customer with us here at Nutrabio. I am sorry to hear that you received your merchandise and did not receive a scoop. It is certainly not the norm for our Customer Service team not to respond to you so I apologize that you did not get a response. A Customer Service rep reached out to you via phone and left you an email. We have sent you a replacement item out for you. Again, I apologize that you did not receive a scoop in your product and that no one responded to your request. I have sent you an email as will be reaching out to you via phone as well. Thank you for your loyalty. If you have any questions or concerns, please let us know. Customer Service Manager L. Martin


