Matthew K.
I received the wrong device… and the…
I received the wrong device… and the phone number does not work and no one is responding to email, but I would like the right device shipped as soon as possible.
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NURZVIY ENERGY, INC. (nurzviy.com) has 58 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Matthew K.
I received the wrong device… and the phone number does not work and no one is responding to email, but I would like the right device shipped as soon as possible.
Donato G.
Wrong charger sent. I ordered a 6-50 plug, they sent a 14-50. I tried repeatedly to contact them about exchanging it with no response. I know have to either rewire my house for a 14-50 plug, use an adapter which is not ideal and not necessarily the safest thing to do when charging an EV. Haven't had the chance to use the charger yet so this review is purely about the company and their customer service and unfortunately it's a no go for me. With a customer support this bad, if something were to go be wrong with the charger it seems like it would be impossible to get a hold of them.
Louis W.
CO IS A SCAM. THEY WONT ANSWER THE PHONE. THEY HANUP AT 1ST RING, OR IT SAYS SERVER ERROR, OR IT RINGS 5,6 TIMES AND HANGS UP. PREDATORY CO. DONT BUY FROM THEM. THEIR PRODUCT IS CRAP.
Response from NURZVIY ENERGY, INC.May 9, 2025
We’re very sorry to hear about your experience and truly regret any frustration caused. At Nurzviy, we take feedback seriously and are committed to improving our service. It’s concerning to hear that you had difficulty reaching us by phone. We are currently investigating any potential technical issues with our phone system to ensure smoother communication moving forward. In the meantime, we would greatly appreciate the opportunity to assist you directly. Please contact us at [email protected] with your order number and a brief description of the issue, and our support team will respond as quickly as possible to help resolve it. Your satisfaction is important to us, and we hope to have the chance to make this right.
John Y.
The number( 1-408-400-3805) listed for customer service doesn’t work. I’m still trying to get in contact with someone.
Paul M.
I had electrician install the unit. The first day I charged my car. It worked great real quick very impressed with the card to work the charger now I go to plug it in and it says charging paused. Don’t know what’s wrong but when I google the issue it says it can be a bad plug, I need help with this situation
Response from NURZVIY ENERGY, INC.Aug 30, 2024
We sincerely apologize for any inconvenience this situation has caused. We responded to your message via our online chat, but we haven't received a reply from you. Could you please let us know if your EV charger is now functioning properly? Rest assured, we are committed to resolving this issue for you. Thank you for your patience, and we look forward to your response.