NurxReviews of nurx.com

I got birth control from this company 3 months ago because it was supposed to make the process easy. The service lacking. After I receive my first 3-month prescription, I haven't been able to get any informaiton on refills, billing, cost, insurance coverage etc. A week from needing a refill and I do not know if my medicine is coming. For most of their services, it is dangerous to have unreliable and consistent medication.

I first started using Nurx in 2018, when they had amazing customer service and you would get a response within hours. It has gone downhill after 2019, so I canceled their services. I recently gave Nurx another try. I had a question regarding insurance and payment, but no one was here to answer for DAYS. By then, my medication has been sent out and my card was charged. Almost every message I received was from an automated agent. Did your customer service reps all get replaced by AI??? Avoid!!!

Awful. 0 stars.

Didn't have a good experience with Nurx. Messages would take days for a response that would come late at night. Long and confusing instructions via messaging for my prescriptions. Responses would arrive for questions that didn't apply to me or were no longer relevant.

As others have said, their once good service has gone completely downhill. Due to a technical glitch that they've acknowledged, my Lexapro prescription wasn't auto-filled and I didn't notice until it was too late. I have spent days waiting, and hours on the phone, trying to get them to get me my pills. For days now, I have been telling them that this is an emergency as I get debilitating withdrawal symptoms without my medication. Absolutely no urgency on their end and I can't get anyone to help me. I was told someone would help me by EOD Friday. It's Monday and I have, once again, been told not to call back in and that someone will help me by EOD. I've told every single person that I've talked to that this is an emergency. Absolutely unacceptable. I would have never used their services if I knew this is how they treat emergencies. I will be filing a FTC fraud report and a complaint for Medical Fraud with the FBI. I encourage others to do the same. This is unacceptable for a "medical provider."

I asked if I could get a prescription for a pharmacy and how much it would cost. They completely ignored my question, gave me no answers, and canceled an important order I needed asap. At no point did I request my order to be canceled or did I give any indication, other than to ask if I could get it from a pharmacy, that my order should be canceled. I don’t know how “is it possible to get a prescription” translates to “we’re canceling your order” and giving you absolutely no information about getting a prescription. Literally no help. Prior to this I had no issues but now they decided to cancel and I’m about to bleed super heavy with severe pain because I asked a simple question. I would avoid or just do as your told, take what they give, and don’t ask questions since they punish those who ask questions by withholding vital meds and not giving any answers.

Horrible customer service and deceptive practices. Absolutely do not recommend. They do not care about you. They are just trying to push reoccurring subscriptions and don’t actually care if you have the condition in concern.

They have charged me $120 in the last two months for a prescription that I had covered by my insurance 100%. Never once did I have an appointment or speak to a doctor and it took them a month to even send me the prescription! Complete fraud! They keep charging me even though I keep telling them I want to cancel