NurxReviews of nurx.com

Nice and easy

Overall, I've been pretty happy with my Nurx experience. Specifically in regards to their birth control services. I've been getting my birth control pills through them for about a year now. Hopefully the process to renew my prescription here in a few weeks will go smoothly. I've gotten the results I was seeking with the prescribed medication on the first attempt, it's pretty affordable, and mostly convenient in that my health insurance covers a majority of the cost and I have the medication sent to my local pharmacy for pick-up every 3 months. The onboarding process was relatively easy, and the doctor was helpful and knowledgeable with answering all my questions/concerns. The only reason why I'm giving 4 stars instead of 5 is that sometimes it can take 2-3 days for customer service to respond to an inquiry. And on a couple different occasions it was a little inconvenient and frustrating because after waiting for and finally getting a response, customer service seemed to be confused and/or didn't understand my request/issue. So I would have to write back to re-explain the problem again and then wait another 2-3 days for another response. My most recent inquiry a couple weeks ago ended up being resolved by my local pharmacist because customer service was misunderstanding my issue. My refill got denied because my pharmacy was requesting another 3 month supply, but it turned out it was because I only had 1 month remaining on my year prescription. Customer service could not properly advise or explain the reason for the denial. For some reason they thought I was requesting an early refill when I was actually due to run out in 5 days, so it was very time sensitive and needed resolved immediately. I couldn't wait for another response from Nurx so I reached out to my pharmacy and they figured out the problem themselves, explaining the issue to help resolve it for me. Simply by putting in the order for just the 1 refill remaining on the prescription instead of my normal 3 month refill. Something simple that I feel Nurx customer service should have been able to solve and correctly advise on. If they'd actually looked at my account they should have been able to see the recently denied request for 3 refills and been able to determine that I only had 1 refill remaining which caused the issue. Despite the minor communication inconveniences, I still feel the service has been worth it overall.

I give my concerns and Nurx does their best to resolve any issues. I really appreciate it.

Nurx has been an excellent resource for my weight loss management. Thoroughly helpful as I navigated different pharmacy providers before landing on the most cost effective option for me. I'd highly recommend them.

The ease of getting my retinol on time, every single time. Their notification to me several weeks b4 mailing my next prescription and my ability to go in and change or delay delivery that keeps me from accumulating more than I need at the time. I am impressed really. I don't even worry, because they make it easy to send questions and get a promot response.

I was able to get what I needed

Excellent- the entire experience has been seamless and efficient. I’m thankful.

I love Nurx, its easy to use, informative and not expensive.