Shanna
Everything was going good until they…
Everything was going good until they stopped carrying my brand of birth control. They offered to send the prescription to my local pharmacy for fulfillment. Unfortunately, they sent it over with 0 refills (I still had 9 months left of my prescription). When the pharmacy tried to reach out to get more refills, they got no response. I spent 2 months reaching out to customer service to try and get more refills, I even sent screenshots of the pharmacy trying to reach out and pictures of my birth control showing 0 refills. It took over a month to get a response from Nurx and when I did get a response it was a generic AI response of ‘your prescription was sent to the pharmacy.’ I event tried to create a new order for a new brand that Nurx carried, but the order was cancelled because they said I already had an active prescription. After three months of trying to get my refills with no success I went to a different provider.
Response from NurxNov 29, 2023
Hello Shanna, Thanks for taking the time to share your experience. We’re sorry we did not meet your expectations and we would love the opportunity to make things right. Please send us a message in the app or email us at [email protected]. Your feedback will help make us better. Take care! - Nurx Quality Assurance