Operation C.
I have been with NumberBarn for many…
I have been with NumberBarn for many years, but suddenly I received an email which states "They have disabled my Account" and "My account is being Deleted". The only reason was that they'd received a report that multiple numbers which have been ported into my account recently have been reported as Fraud and all of my numbers are being returned to previous carriers.| Here is my 1st response... followed by my 2nd response after days of negotiations in an effort to clear each allegation. numberbarn showed Gross Negligence in its failure to understand a police report of ALLEGING fraud DOES NOT CONSTITUTE THE ACT OF FRAUD - (NUMBERBARN & THE QUESTIONED PRIOR CARRIER SHOULD NOT HAVE made a judgement based exclusively on a police report. This is Gross Negligence. Unfortunately, I am very unhappy with numberbarn - our team and I are contemplating moving our our services as currently the level of disappointment makes it very difficult to continue using numberbarn. 1ST RESPONSE (Days ago): "Dear Mr. Brian, Clearly you have received a False Report - an Clearly you must be in haste to not to recognized the varsity of a decision which is not according to Number Barns user policy. I have been with Number barn for many years and have never had cause for remotely such level of scrutiny far less being accused of Fraud. Any such report especially being false as it obviously must be I ask that a copy be provided immediately. I assure NumberBarn all number porting were 100% legally done with proper authorization and paid for in full to its previous user so therefore I ask that you Kindly revised this obviously mistaken term immediately. Please provide a contact in which to speak to someone or guide me to that area of your policy in which your findings can be disputed. If you have a report of any such its with same courtesy in which you have receive it I ask you to extend that same courtesy in providing us an opportunity to properly and legally respond (If needs by attorney). With Thanks Michael Foster Main Office IPC_TekCtek| New York City Tel:212-219-2133 Fax:212-343-8352 tekctek pvtmobile /img/logo-1.jpg?1374345296 2ND REPLY 04/23/2020: Dear Brian, I am very, very disappointed in NumberBarn's mismanagement in regards to porting in and out of certain numbers consistent with the upkeep of our long standing relationship with NumberBarn. In Fact it is appalling to come to the understanding that your team have basically mislead by Verizon's own admission a police report sounding off Fraud should not be enough to demand a provider to Make a judgement and cancel the service of any of its customers. I submit your team lack efficiency wherein you simply bent towards the previous carrier's allegations without even so much as authenticating the process of NumberBarns Porting in policies. Neither did your team so much as made an attempt to defend numberbarn's porting in policies - For examples: 1. (Lack of Professionalism) The apparent allege police report was not verified by numberbarn, per its content or its alleged reporter. 2. (Prejudice) NumberBarn did not offer its client a notice that a dispute is pending, though prior to its sudden judgement/discussion to port out its client numbers - acknowledge that a failed attempt was made days before the allege police report 3. (Negligence) Numberbarn perpetuates it is not making a judgement but yet without any notice Numberbarn did not defend itself or client or its porting in vs porting out policies. The entire transactions show that NumberBarn is not fit to properly manage its on internal administration and further in my opinion should not be providing the services currently being offered. NumberBarn's mismanagement is currently causing our team a great amount of unexpected expense at a time neither of us anticipate. It is truly, truly a disappointment.Sincere FostersNet.com On Wed, Apr 22, 20 On 2020-04-20 12:51, Brian (Support) wrote: ##- Please type your reply above this line -## You are registered as a CC on this request (33670). Reply to this email to add a comment to the request. Brian (NumberBarn) Apr 20, 9:51 AM PDT Hi Michael, We have received report that you have ported multiple numbers into NumberBarn unauthorized. These numbers have been returned to the previous carrier and your account will be deleted for fraud. If you feel this is an incorrect report, you will need to immediately contact the previous carrier and dispute this claim. Thank you for choosing NumberBarn to meet your number needs, Brian NumberBarn Support numberbarn |Instagram|Facebook|Twitter| Share the love! Leave us a review. I am hoping that the NumberBarn Team will respond back and properly rectify the obvious terrible mistake.
Response from NumberBarnApr 20, 2020
Michael, we can definitely understand the concerning nature of receiving an email like this from us after being a customer for some time. This is a very rare and isolated incident, and I do see that our team is continuing to work with you to ensure this is handled correctly for all parties. We appreciate your willingness to participate as we work through this together.