Terry
Reasonable rates, exceptional customer service
I have used numberbarn.com for years to procure vanity and easy to remember telephone numbers for businesses. Their process is simple and the price-point is better than I have found elsewhere. I also have a few numbers that I have parked on numberbarn. I recently had an issue where the debit card that I had saved to pay the monthly charges expired. Because the monthly fee is minimal ($2/mth to park a number), I hadn't noticed that the fees had not went through. When I logged on because I was going to sell one of the parked numbers, the system said that my account had been suspended for non-payment. I reached out to their customer service to see if there was anything that could be done, as the card had expired months prior. To my surprise, I received a same-day response from Justin in their customer service department. He not only got my numbers back for me, he waived some of the fees that I had not even asked to be waived because he "understood that sometimes things like this happen." The fact that an online company still values custumers and tries to exceed expectations is rare, in my experience. I liked numberbarn before that snafu happened; I wouldn't hesitate to recommend numberbarn to anyone after it based on their A+ customer service!
Response from NumberBarnSep 1, 2021
Hi Terry, this is what we LOVE to hear from our customers. I'm so glad Justin was there to help you out and everything is working great for you now. Thanks for sharing your story!




