John F.
The process to place the order was very…
The process to place the order was very simple.

Nu Image is a telehealth company founded in 2004 in New Jersey by Andreas Dettlaff. In 2008 we moved to Tampa and went fully online — we are not a store or a brick-and-mortar clinic.Through our digital health platform we connect patients with licensed providers for online consultations and prescriptions across weight loss, hormone care, sexual health, and general wellness. Care is delivered with privacy and convenience: virtual visits, continuous support, and discreet shipping from licensed pharmacies. Serving patients in all 50 states. LegitScript certified since 09/15/2021.Visit nuimage.com to get started.
Nu Image (nuimagemedical.com) has 934 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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934 approved reviews, newest moderated first
John F.
The process to place the order was very simple.
ANTHONY M.
Easy process, fantastic support.
Peter
Very helpful staff. Fast and efficient service.
Damon
A bit of a cumbersome process; but all good.
John E.
a very thorough and easy process
Jenn L.
Always a pleasure with this company and very easy to use interface.
Casey
Excellent so far!
David W.
Made a mistake and did not see that I had selected the wrong product.As the site codes and covers it in the order. It actually tries to auto select quaterly fills I’m sure they are a great company my experience was not great at all. I contacted them after I saw my order was for the wrong program and this was their response.... in other words tough luck order more. It was only after I called them and confronted them did they cancel my order. Attitude and crummy customer service rep basically called me a liar. I would have ordered the correct thing but she was such a bi#ch that I said forget it. “Hi David, It looks like you Selected the Sermorelin , All orders are chosen by the patient. The physician simply checks your order with your medical information in order to ensure that you are able to do the program you have selected. The doctor does not have access to the order until after it has been submitted. If you were ordering and you saw that Sermorelin was selected during the ordering process that men’s you selected that medication and if you did not want that you would have had to go back and select your medication that you were wanting and not submit the incorrect order. Unfortuntely that order has been submitted to the pharmacy for filling and processing and we are no longer able to make changes to this order.
Response from Nu ImageOct 12, 2026
David, thank you for sharing this, and we're glad the order was cancelled once you reached us. Before payment, the order summary lists the exact product and plan length, which is the best moment to catch a mix-up, and the earlier our team hears about one, the more options we have. We never want a patient to feel called a liar, and your comments have been shared with our support leads. If you'd still like the correct program, we'd be happy to set it up with you at [email protected] or 888-520-3438.