Margherita
Sostanzialmente no…
Sostanzialmente il servizio clienti risponde, il problema è che non da risposte concrete ed esatte. In questi ultimi giorni ho chiesto feedback in merito allo stato di consegna relativo ad un ordine effettuato in data 23/08, con riferimento #133482 visto e considerando che ancora non risultava essere stato spedito. Il servizio clienti ogni volta fornisce tracking non validi ed inesistenti. Sulla base della mia esperienza eviterei
Response from NuamoreSep 23, 2026
Hi Margherita, Thank you for sharing your experience. We’re sorry to hear that you’ve been frustrated by the different tracking updates and the waiting involved with your order. Our team has been actively assisting you throughout the process and providing the latest information available at each stage. Your watches were shipped separately, and we have continued following up to make sure everything is properly resolved. We have also reached out to you directly regarding the Solis watch and are currently waiting for the video you were asked to provide. Once we receive it, our team can review the issue and move forward with the appropriate solution, whether a replacement or refund if the issue is confirmed. We’re a small and growing company, and we genuinely care about every customer experience. We would really appreciate the opportunity to finish resolving this for you and leave you feeling satisfied with the outcome. We hope to hear from you soon. Warm regards, Team Nuamōre 💙