Amy
What a horror to deal with
What a horror to deal with! If I could give negative stars I would. We have been there (Roanoke, VA) for repairs. They hosed that up completely! Stripped screws to the footrest and just left it. The rest gave way suddenly because of it. They cannot seem to figure out why the chair is totally off balance and just sort of give a "huh, that's interesting" response. We spoke with the sales rep we had worked with last time and he gave us his card and said call when you are closer to time to get a new chair. We did. Rob didn't call us back. Just seems to ignore our calls. We called the office. Were told we will have him call you. Nothing. Called AGAIN. Now we get that we have to have an order before anyone will even speak with us. Considering a power chair but have serious concerns about whether it will fit in our home and need to speak with someone PRIOR to having the doctor specify a power chair. I called the main number and got the run around there too. Simply wanted to know what happens if a power chair is ordered and there isn't one that will work. No one will answer that simple question. Don't want to get stuck with an order that locks us into a power chair if it won't work for our situation. There is no customer care. No true consideration for the patient's needs and concerns. All I want to know are answers to some basic and general fit questions. Not asking them to start a new order nor advise on what would be qualified for. Simply, will this be able to fit in our house? Will this be able to turn around in the bathroom? Will someone who cannot keep their legs bent fit on what is available? Ridiculous that I get jerked around with this.