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Exercise caution regarding hidden fees
Exercise caution regarding hidden fees, as undisclosed charges may catch you off guard. Furthermore, their POS system lacks support for credit card processing integrations from other companies. Unfortunately, I now have two POS systems rendered useless without a credit card reader. Additionally, be aware that they display advertising from other brands on your customer-facing screen, generating revenue for themselves through these ads. It raises the question of whether the advertising companies compensate your store for this service. Be cautious and consider alternatives, avoiding NRS.
Response from National Retail SolutionsDec 6, 2023
Thank you for taking the time to share your thoughts and concerns in your recent review. Your feedback is essential to us, and we appreciate the opportunity to address your concerns. Firstly, regarding our POS systems, we apologize for any confusion. We want to clarify that unless you've purchased the NRS Pay model, you do have the option to integrate other credit card processing via TPPI, which does carry a reasonable fee for bridging the connectivity. With NRS Pay, you'll enjoy the benefits of two great-rate credit card processing plans, a free card reader, no hidden fees, no long-term locked contract, and no early termination fee. NRS Pay also integrates free with all models of our point-of-sale equipment. Now, addressing your concerns about the customer-facing ad screens, we understand their impact on your experience. These ads play a crucial role in subsidizing the POS monthly fee, ultimately keeping your Monthly Recurring Cost (MRC) lower than many other companies. Additionally, they help keep customers engaged during their visits, and many store owners use the POS customer-facing screen to run their promotions. You also have the flexibility to upload your own ads via our online merchant portal, and we'd be more than happy to guide you through this process when you call us. At National Retail Solutions, we take great pride in honesty and integrity, and we stand by our commitment to 'no hidden fees. We understand the importance of your satisfaction, and we're here to help resolve any issues you may have. Please give us a call at 888-541-0849 and ask for Jennifer. We welcome the opportunity to discuss your concerns further, address any questions you may have, and work together to find a solution that meets your needs.