Novilla MattressReviews of novilla.net

Tengo una semana Esperando y no Han enviado mi colchon. Ni lo Han empacado, desepcionado por el servicio. Order N131943672 ernesto Cruz.

Customer support was on it!! Always checking in with me! Delivery was so quick and sent in perfect condition and fast. When I had an issue with firmness of the mattress Tanya from customer support was very understanding and handled the issue. I would purchase from them again.

Tolles Produkt und mega Kundenservice! Prädikat: Absolut empfehlenswert!

Great customer service. I had an issue with a mattress I had for 5+ years and Novilla honored the warranty. I had to document and explain everything including proof of purchase etc, but after gathering everything and sending it to Novilla, the company stood by its word.

I'm very satisfied with the customer service I was given after purchasing the Novilla mattress, I would recommend this item to anyone!

Very pleased with the Novilla queen 10" Repose mattress. It arrived in a sturdy shipping box and wrapped in pristine plastic with simple directions for opening the mattress and allowing it to expand on a flat surface for up to 72 hours. It expanded completely and evenly and provides excellent support for a great night of sleep. (This is our second Novilla purchase, purchased a full size 12"back in August 2025 and it's great). For this new queen mattress, customer care was excellent. There was an issue that we needed assistance with regarding the expansion. Customer service communicated clearly with us and worked for us to completely resolve it in a timely manner. Our customer care agent was thorough and detail oriented. Also she expressed genuine concern for our happiness. Very nice. Thank you.

I purchased a Novilla mattress and unfortunately it was not the right comfort level for me. I have been trying to initiate a return for 1-2 weeks now and have received absolutely no response — not to my calls, not to my emails. Zero communication from their customer support team. For a company that advertises a sleep trial and easy returns, this level of unresponsiveness is completely unacceptable. I am now having to escalate through the BBB and my bank just to get a resolution on a simple return request. Save yourself the headache and buy your mattress from a company that actually stands behind their product and supports their customers.

Doesn’t ship, doesn’t pick up the phone.