Novilla MattressReviews of novilla.net

I had some initial concerns about the mattress inflating. I reached out and received wonderful customer service and the follow up was shockingly Excellent !! Thanks again.

The customer service I received was excellent, expeditious, fair and courteous. They truly made me feel like they cared about my situation. The best customer service I have experienced in a long time!

Fantastic services

I bought a mattress over a year ago and it started to become uncomfortable 😣 at this point I was afraid nothing would be done but boy was I wrong this company have kept close contact with me to satisfy me that made me feel better asking what they can do to make me happy 😃 all I can say is I love it here!!!

Mattress arrived quickly. Packaged great and easy to open. Gave a few days to let it come to full size. We love memory foam mattresses, and it was very comfy, however it was too soft for my adult son so i had to return it. Novilla team very communicative. If you prefer mattresses on the soft side this might work great.

Ho acquistato una rete per letto matrimoniale, facile da montare e tutto perfettamente funzionate. Abbiamo avuto un problema con una vite e il servizio clienti mi ha proposto il rimborso. Per tutto il tempo della risoluzione del problema il servizio clienti è rimasto in contattato con me tenendosi informato sulla stato dell'accredito dell'importo e la soddisfazione del cliente.

I received a damaged mattress topper. Zipper on removable cover is broken. I have been trying to get a partial refund for over a month. I have emailed and called trying to get in touch with a supervisor. I don't think this is a legitimate company, they can only make refunds to PayPal accounts???? No supervisors seem to exist, the costumer service department went on vacation??? Do not do business with this company total scam!

Excellent customer service. Answered right away and stayed in contact to make sure my issue was resolved. They care about their customers experience.