sydney
will not order again
I haven’t received my package yet so it’s hard to even tell if all the problems I went through are worth it. I ordered at the beginning of December to give extra time for Christmas. The website said it would take 3-5 days to ship out. It took three weeks, barley any updates from the company (I had to reach out multiple times) now Christmas is tomorrow and they promised it would be here by then and It’s still in china. So Christmas present is ruined for not being here on time. After also confirming the design 2x with the company, they sent me a confirmation picture as to what they were sending. And the wording of it was wrong so of course that delayed it even more. Overall, I’ve had a very unpleasant experience but hoping the final result is worth it. Pray to god.
Response from NovaProSignsApr 7, 2026
Dear Sydney, Please accept our sincerest apologies for the frustration and disappointment this has caused. We understand how important holiday gifts are, and we are truly sorry that we missed the mark on your Christmas surprise. This is not the level of service we strive to provide at Nova Pro Signs. While we aim for quick turnaround times, it’s clear that a combination of production delays and communication gaps let you down. We are currently reviewing your order (#1146) to ensure that despite the delay, the final product you receive is of the highest quality and exactly as you envisioned. We would like to make this right for you. Please check your email as we will be reaching out directly to discuss a resolution. We appreciate your patience and your prayers for a great final result.