NovaProSignsReviews of novaprosigns.com

Never delivered, stopped answering calls and emails after the due date came and went.

awesome sign thanks

We ordered a custom sign from Nova Pro Signs on July 15, 2026, for a 25th-anniversary festival. Because this was for a specific event, the sign was both time-sensitive and important to us. We approved a specific mock-up and proof. During production, Nova Pro Signs sent progress photos showing a sign that was substantially different from what we had approved. We immediately raised the issue. They acknowledged the problem, offered 15% back, and said they would correct the sign. We agreed to give them the opportunity to fix it. The promised 15% refund was never issued. After additional communication, they sent another set of progress photos. The photos were unclear, but the sign appeared to have been corrected sufficiently for us to proceed. When the sign arrived around August 31, we discovered that it had not even been cut out of the acrylic material as was shown in the proof. The result was not the sign we ordered or approved and was unusable for its intended purpose. We spent considerable additional time trying to resolve the situation through email, WhatsApp, and phone calls. Nova Pro Signs ultimately agreed in writing to issue a full refund and told us they did not want the sign returned. We accepted that resolution. They have now stopped responding and have not refunded the $3,974.40. We are left with an approximately 300-pound crate containing an unusable sign, while also facing the possibility of missing the deadline for our 25th-anniversary event and having to find another company to produce the sign and now we have to waste more time disputing the charge on our AMEX. This was not a case of simply being unhappy with the appearance of a custom product. The delivered product did not conform to the approved proof, was not fabricated correctly, and was unusable. After acknowledging the problem and agreeing to a full refund, Nova Pro Signs stopped communicating. We gave this company numerous opportunities to correct the problem and resolve it directly before disputing the charge. Unfortunately, they did not follow through on the refund they agreed to provide. I would strongly recommend that you find another company for your signs before you get into the same situation as us. There are other reviews on here that had all the same issues just this week.

This has been the worst vendor experience I’ve ever had. Before ordering, I specifically confirmed that our sign would be custom fabricated in Houston. I later learned it was being manufactured in China. Delivery was promised by September 6, 2026, but the date kept getting pushed back. When I tried to cancel because of the repeated delays, I was assured it would arrive by our drop dead date of September 18. It finally arrived on September 21 with missing parts and installation instructions that did not match the outdated transformer we received. The sign is unusable as delivered. Throughout the process, our representative, Troy, repeatedly provided information that proved untrue and was incredibly rude. After all the delays and assurances, we are left with a sign we cannot use and will now have to dispute the charge with our credit card company. Based on this experience, I would strongly caution anyone considering this vendor.

We worked together to design and improve a store front sign, one for our Gift Shop and one for the Timberline Cafe. They Look GREAT! We Installed them ourself. We are still working with our electrician to get the power to the sign we fully anticipate that the Timberline will look as good as the Madison Gift sign. Top Quality in the workmanship! The shipping was exceptional with ZERO damage!

Nova Pro Signs worked with me to get the exact font and size for my business. The brushed gold metal with backlights sign is the first thing my customers see when they walk in and we receive compliments on the quality of it all the time. They beat everyone else’s price and I checked several other places. Delivery was fast and I highly recommend.

NovaProSigns was great at helping design our backlit metal brand signage for our office. Very much appreciated the installation video as well. Great customer service start to finish.

Low quality. Ton of back and forth comms to correct first botched order. Not impressed