Cameron J.
Good product, needs better support
The product showed up and worked great. Happy with the aesthetics. However, the instructions on getting it hung/installation video were very poor. We had an electrician hang the sign and he even commented on how poor the design and hanging instructions were compared to other similar projects he's done before. We had to go to Home Depot to grab additional items to hang it since the items that it came with did not suffice
Response from NovaProSignsApr 7, 2026
Hi Cameron, Thank you for your honest feedback. While we are glad to hear that you're happy with the aesthetics and performance of your sign, we sincerely apologize for the frustration regarding the installation process and the instructions provided. This is not the standard experience we aim for at Nova Pro Signs. We take your comments about the mounting hardware and video guides very seriously. We are currently updating our installation materials to ensure they are much clearer and more comprehensive for future projects. We appreciate you choosing us, and we'd love to make this right please reach out to us directly so we can discuss how to support you better.