Bonnietta
our representative was pleasant to…
our representative was pleasant to start. then when questioned about policies she did not reveal all the small print. it was very misleading. this caused us to make a poor choice in our policy. when asked direct questions she shied away from the topic or just told us what we wanted to hear, which resulted in a horrible experience. when filing a claim she was immediately very abrupt to the point of rudeness. the tone was very inappropriate for someone that should be there to help us in a dire situation. essentially, the inaccurate information cost us a lot of money.
Response from Novamar InsuranceOct 15, 2022
Hello Bonietta. When you purchased the insurance coverage, it was explained to you that the policy would exclude damage due to a Named Windstorm. You signed and returned the disclosure form to our office. The print was not small and you seemed to understand the coverage conditions when you purchased the policy and when you called to report hurricane damage from Hurricane Ian. As you know, options for yacht coverage in Florida for boats over 40 years old is very limited. I am sorry you felt our staff member's tone was abrupt, for which I apologize. Our staff in all of our offices in the USA and Mexico were very busy handling Hurricane Ian claims for our clients so it has been a stressful couple of weeks for our clients and staff.