NovaManeReviews of novamane.com

Response from NovaManeDec 21, 2025

Thank you so much Brandon for sharing this. Reading your experience genuinely means a lot to us. Seeing regrowth in areas that hadn’t had hair for years is huge, and it’s amazing to hear how much progress you’ve noticed in just 8 weeks. The reduced shedding, healthier shine, and even noticing less hair in your hands in the shower are exactly the kinds of changes we hope people experience when they stay consistent. We really appreciate your realistic expectations too. Hair growth takes time, and your patience and diligence clearly paid off. It’s great to hear the routine has been manageable and that this didn’t turn into another disappointment for you. Thank you for sticking with it and for taking the time to share your results. We’re excited for you and look forward to seeing how things continue to improve.

Response from NovaManeDec 16, 2025

Hi Dollarmite, Thank you for taking the time to share your experience. We genuinely understand why this situation felt frustrating, and we’re sorry that it came across the way it did. Your feedback is heard. To clarify the main concern, the vials you received are part of our updated Version 2.0 formula. This version is more concentrated, which is why the volume per vial is lower and the recommended dosage is 0.5 ml per session instead of 1 ml. When used with the micro-infusion device, this amount is designed to provide full scalp coverage and effective absorption. Rest assured, we are actively updating our packaging and guides to avoid any confusion going forward. Regarding shipping, while some components are manufactured internationally, orders are fulfilled through established logistics partners and are fully tracked. This is a common practice across many brands and does not mean orders are dropshipped or unverified. We have many customers successfully receiving their orders every day. Subscriptions are always optional and clearly presented at checkout, with a discount applied if selected. They can be canceled by contacting our support team, and we never intend for this process to feel difficult or misleading. If your cancellation was not handled properly, we want to fix that. We also offer a 180-day guarantee because results take time and consistency. We are not here to take advantage of anyone. Our goal is to provide a legitimate product, transparent information, and real customer support. Please contact us directly and provide your order number or the email used for your purchase so our support team can review your case and help you find a resolution. Thank you again for raising your concerns.

Response from NovaManeDec 13, 2025

Hi Comedy, Thank you for sharing your concerns. We’re really sorry to hear that your experience has felt frustrating, and we understand why this situation would be upsetting. We want to clarify that we are not a fraud company. When subscribing with us, customers receive a 20% discount on every order, including the initial purchase. This subscription option is completely optional and can be selected during the checkout process if the customer chooses to take advantage of the discount. If there was any confusion or difficulty with the cancellation process, we’re more than happy to help resolve that for you. Regarding delivery, some orders are held at a local pickup point by the courier if they are unable to complete doorstep delivery. This is a carrier handling issue rather than an attempt to withhold your order, and many customers successfully receive their packages this way. We understand this can be inconvenient, and we’re happy to assist in coordinating delivery or reshipment if needed. Please reach out to us directly with your order number or the email used for your purchase so our support team can look into this and help you right away. Our goal is to make sure you feel supported and that everything is resolved properly. Thank you for bringing this to our attention.

Response from NovaManeDec 10, 2025

Hi Leo, Thank you for taking the time to share your experience. I’m truly sorry to hear that the process felt frustrating for you, and I completely understand why you’d want to voice your concerns. I do want to reassure you that our product is not snake oil. We have many customers who use the treatment consistently and see meaningful results, which is why we offer a 180 day guarantee. This guarantee exists so you can try the product long enough to see its full effect, without feeling rushed or pressured. It’s designed both to give customers peace of mind and to allow enough time for real progress, since hair growth naturally takes time. Regarding refunds, there are certain conditions in place to keep the policy fair for everyone. Unfortunately, there are rare cases where policies can be taken advantage of, which is why we require confirmation of proper usage before processing a refund. That said, our goal is never to make things difficult but to ensure fairness and genuine results. As for subscription cancellation, we hear you. Your feedback is helpful, and we are continually working to make the process clearer and smoother. We’re more than happy to assist you directly and make sure you feel supported moving forward. If you can share your order number with us, we’ll review everything and help you find the best resolution.

Response from NovaManeDec 9, 2025

Hi Jenna, Thank you for sharing this with us, and I’m genuinely sorry for the inconvenience you experienced. We understand how frustrating it is when a delivery gets flagged incorrectly, especially when the address is right. Just to reassure you, we are a legitimate company with many customers successfully receiving their orders daily, and we’re more than happy to make sure yours arrives too. If an address is marked undeliverable, we can arrange to resend the order and ensure proper delivery. If you have an alternate address, you’re welcome to share it. Please reach out to us directly with your order number so we can resolve this quickly for you. We’re here to help and want to make sure you receive your order without any further trouble. Thank you again for letting us know, and we look forward to getting this sorted for you.

Response from NovaManeDec 5, 2025

Hi Alex, thank you for your feedback. Our before and after photos are submitted by real customers, and the formula contains GHK-Cu in its concentrated form along with supporting actives. Results can vary, which is why we offer a 180 day guarantee. If you haven’t had the chance to truly try the product yet, we encourage you to do so. You’ll be able to see the results for yourself and understand why many of our existing customers continue to use and love it.

Response from NovaManeDec 5, 2025

Hi Mike, Thank you for sharing your feedback. We hear you, and I’m truly sorry that your first experience with us felt frustrating. Your concerns regarding the vial size and instructions are completely valid, and we appreciate you bringing them forward. To clarify, the updated formulation of our MicroInfusion 2.0 is more concentrated, which is why the vials contain a smaller volume. The recommended 0.5 ml per session is designed to deliver full coverage when used with the micro-infusion device, as the serum is absorbed directly into the scalp rather than sitting on the surface. That said, we understand how this can feel confusing when older packaging still reflects the previous dosage, and we are actively updating those materials to avoid this in the future. I want to assure you that you were not ignored. We responded directly to your message and are more than happy to continue assisting you. Our priority now is to make sure you feel supported and confident moving forward. Thank you again for taking the time to share your experience. If you need further help, clarification, or would like continued support with your treatment, we’re here and ready to assist.

Response from NovaManeNov 30, 2025

Hi John, Thank you for taking the time to look into things before trying a new product. We completely understand your concerns. We’ve been growing steadily as a company, but we only recently encouraged customers to start sharing their experiences publicly, which is why most reviews appear within the last couple of months. Many customers had been messaging us privately with their results, and we decided it was time to begin collecting reviews in one place. As for the progress you see in some reviews, early improvements can vary. Some people notice reduced shedding or thicker looking hair within a few weeks, but significant growth naturally takes longer. Everyone’s hair grows at a different pace, and we try to set realistic expectations. If you are still unsure, you are welcome to try the product risk free. We offer a 180 day guarantee so you can see how your hair responds without any pressure. This way, you can judge the results for yourself.