Edward S.
DO NOT BUY
Ordered 2 items on 24th of feb, currently 12th April still not arrived after it said it would take 10 business days maximum even after paying large shipping fees. Customer service is awful and give out generic responses when you inquire about the order after shipping updates stop. i'm not sure how it is if your in America but don't order if your from Europe as its basically a scam even after paying £80
Response from Noun NaturalsJun 9, 2026
We're sorry for the experience and would like to clarify what happened with your order. The UK and Europe are actually our second-largest market after the United States, and we successfully ship thousands of orders there. After reviewing your order, we can confirm that it was originally shipped on February 22. Unfortunately, the package never made it past the export process and became delayed before reaching its destination. Once the shipment was returned to us, we immediately sent a replacement order at no cost to you at the end of March. We also issued a refund as a goodwill gesture for the inconvenience. According to our records, the replacement shipment was successfully delivered. If for any reason you still have not received it, please contact our support team and we will investigate immediately. While UK deliveries typically arrive within 7-10 business days, customs and carrier issues can occasionally create delays outside of our control. In this case, we recognize the experience fell short of our standards, which is why we reshipped the order free of charge and provided a refund. Thank you for your patience.