Northwest Registered AgentReviews of northwestregisteredagent.com

Great customer service. Thank you Amanda

Amanda Brooke was great. She was very patient, she explained everything clearly, and has a great personality. She took her time and advised on things which I might or might not need.

I had an excellent experience working with Quinne’tta at Northwest Registered Agent while opening my business. From start to finish, she was knowledgeable, patient, and incredibly supportive. She took the time to explain each step clearly, answered all of my questions thoroughly, and made what could have been an overwhelming process feel smooth and stress-free. Quinne’tta’s laughter and professionalism, attention to detail, and genuine care truly stood out. She went above and beyond to ensure everything was handled correctly and on time, giving me confidence and peace of mind as I launched my business. I highly recommend Northwest Registered Agent, and especially Quinne’tta, to anyone looking to start a business and wanting exceptional customer service. Yvonne N.

I previously established a company and used northwestregisteredagent as an agent. Initially, things were fine, but then they provided no advice, no guidance on EIN registration, and no emails regarding annual reports. Of course, I was new to this and didn't know what to do. I then filed for company dissolution. After that, I registered with another agent like Rocketbusiness – they provided excellent advice. Stay away from this company immediately. They were truly extortionists.

Before placing the order, I emailed them numerous times stating that I wanted to use a Mail Forwarding Service, including a unique address, to use as the address for my LLC. During the checkout process, the LLC formation and the purchase of the Mail Forwarding Service address were done simultaneously – meaning I couldn't have known the Mail Forwarding Service address when filling out the LLC formation information. And immediately after payment, I emailed them again asking them to use the Mail Forwarding Service address as the LLC address, but they still insisted it was my fault. It's like a game of "Which came first, the chicken or the egg?" Now I'm asking them to correct it – they won't and are demanding $152 – even worse. I asked them to correct it and I paid the state fees – they said: "Do it yourself!" What's going on? I paid $20/month for a Mail Forwarding Service and now I can't use that address for my LLC, but I'm still paying $20/month. I wish I could have read reviews of their service here before paying. Luckily, in our Amazon Seller forum in Vietnam, there are over 100 people looking for an LLC service provider, and I'm the admin. I recommended northwestregisteredagent on January 23rd because I felt it was quite good, but I immediately asked all my friends to STOP IMMEDIATELY and switch to another provider. And in the future, we will pin this review on our Vietnamese eCommerce forums so that future sellers can avoid this terrible service.

My experience with Netta was absolutely excellent, she was so kind and she knows her stuff. A excellent agent I love working with her. Awesome.

I have sent 4 emails to support over a week with no response. They created a wrong document and won't fix it.

The last few months have been a nightmare. I purchased the "Business Identity" package when I signed up with NRA because I wanted to keep everything simple and consolidated. But as soon as I wanted to move my domain registration, web hosting and email to a more affordable provider, things got very ugly very fast. It's over two months later and I'm still dealing with invoices and "payment due" for services I no longer use and which I cancelled and removed autopay. Guess what? They're still billing me. And they have one excuse after another. How do you bill someone who turns autopay off? But you can't remove your credit card because either removes it fro ALL services - including the Registered Agent service. As. for the domain transfer - ICANN requires this to take no more than 5 business days. NRA - they took almost two months, and it only happened AFTER I filed a complaint with ICANN. I want to add that, once I got an EPP code and the transfer started, it took several days to complete AND the transfer process indicated the actual registrar was 'Epik, LLC" - look them up - I am disgusted to learn they actually made money from me. So to recap - I hitred NRA to form an LLC. That went ok. They offered an all-in-one "business identity" package - web hosting, email, virtual phone, and 'free SSL.' I took the bait outright of convenience. When I found an excellent hosting provider, I decided to migrate all of my domains registrations and websites to that new host. All the other transfers and migrations went off without a hitch (none were with NRA). The one that took several weeks? Northwest Registered Agent. Not only did the transfer repeatedly fail because they could not generate an EPP code, but their support team, while friendly, NEVER bothered to update me on the status of the problem. I had to keep sending emails, spewing new tickets. Then, when I wanted to cancel my other services, the "Cancel" link on the customer dashboard did not work on any of the service s beside s the 'free' SSL service. I contacted support AGAIN on 12/31 about this and was told to just 'turn off autopay' and it will cancel at the next billing cycle. That DID NOT happen. Instead, I was billed anyway, using the credit card I had removed from those services but was still in place for my registered agent services, AND I was told the bills were due and my services would be suspended. I complained and was told the 'cancel request came from an unauthorized email.' This was untrue - it came fro the email on record, but my followup inadvertently used a different email. I correct this, and finally received a refund - but not for the bills in questions. IN the end, I did get my money back for these incorrect billings, but it comes nowhere close to compensating me for the weeks and weeks of pure hell this company put me through. It delayed migration of my business website, it disrupted my business email, I've now had to find a new phone service (and new phone number), and the rebuild and relaunch of my websites in now three months behind schedule. I do not recommend this company for any services involving websites, web hosting, domain registration, email, or phone services, and I am now actively seeking an alternative to their registered agent services.