North One is an online business banking and financial management platform designed to help American small businesses take control of their cash flow. Our best-in-class product suite and service experience help simplify financial operations and teach better business habits.Open a North One account in minutes https://join.northone.com/
North One (northone.com) has 257 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
northone.com
Website
northone.com
Category
Banking & Money
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 85% of reviews.
Latest
Most recent review: March 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Small Business Owner Employee Healthcare Cancelled
NorthOne rejected my valid SBA deposit last week and closed my account because, I asked them why?
My employees Healthcare/Dental is now cancelled and my Business is going to go under. Not because of the SBA or anything, I did. Because NorthOne, rejected a valid Government issued deposit.
NorthOne Upgraded their systems recently and the electronic audit trail showing this blatant disregard for US Banking Laws will be revealed in Court and Online.
YO
Youknowwhoitis
THANKS FOR NOTHING
This bank was referred to me by someone I consider highly creditable. But when I signed up thats as far as i got. They sent me a letter which didnt really tell me anything. Now I know my credit is good so thats not the problem. I call the State to make sure all my Info was viewable so thats not the problem. Im more legit that any other industry in existence AMAZONS NOT GOING OUT OF BUSINESS ANYTIME SOON AND DROPSHIPPING IS JUST GETTING STARTED SO GET USED TO IT. NOW 36% OF THE REVIEWS WERE NEGATIVE AND MANY REMOVE BECAUSE OF NO REPLY FROM THE REVIEWER. I WILL MAKE SURE I TELL MY REFERRER NOT TO SEND ANY MORE YOUR WAY. NOT TO MENTION IF I CANT TALK TO A HUMAN I REALLY DONT LIKE DOING BUSINESS LIKE THAT ANY WAY. SO JUST LIKE MY REFERRER ALSO SAID, IWILL TAKE THAT PIECE OF ADVICE .................. KEEP IT LOCAL.
Response from North OneJun 2, 2021
Hi there,
We are unable to disclose the reasoning behind why an application was denied. However, we encourage you to reapply and our team would be happy to review your new application.
Thank you,
NorthOne Customer Care
CR
Chanda R.
Just don't do it
Honestly, this is not the bank especially for a small business. It's been the absolute worst experience. I received an email requesting my business information for an "upgrade," it wasn't an upgrade it was to review accounts. That's fine, but when I contacted them regarding my account being locked they couldn't tell me what was going on, then they closed it, while I was talking to them and told me I would receive the funds in my account in the next week. I also had a transfer from square that day and was told by them oh it will just bounce back- weeks later when it didn't happen they magically found it. It's a month later- just don't do it. The phone number doesn't work. I still do not have my funds.
Response from North OneMay 25, 2021
Hi Chanda 👋
Our Customer Care team has messaged the email associated to your NorthOne account.
NR
Nic R.
I see a lot of bad reviews on here but...
I see a lot of bad reviews on here but a lot of them seem to be during the banks’ upgrade, which was pretty well explained thru email on what to expect, so take them with a grain of salt. I was with NorthOne before and after upgrading and have had no issues.
Response from North OneMay 18, 2021
Thank you for the kind words, Nic. We did make a strong effort to communicate with our customers throughout our recent upgrade, and it's great to hear that was helpful for you. Happy banking!
EC
ec
Stay Far Away
Last month they started "upgrading" accounts. Ever since then, I've been locked out of my account for weeks. Their support number doesn't work. They don't answer chat messages or emails anymore. How on earth can a "bank" not have any line of communication with customers, lock them out of their accounts for weeks, offer no transparency with "updates", and act like everything is fine. For weeks they have been telling me the update would be complete and that access would be regained. I've filed complaints with the BBB and the Consumer Financial Protection Bureau. Highly advise not opening an account at NorthOne.
Response from North OneMay 18, 2021
Hi Ethan,
Our Customer Care team has sent you a message to the email address associated with your account. Please let us know if you have any further questions by responding to [email protected].
Thank you,
NorthOne Customer Care
CF
Chris F.
My account got approved 3 minutes after…
My account got approved 3 minutes after my submitted my application
Crazy fast I was not expecting that, and so good to experience such a great onboarding process. Coming from Azlo I had very high expectations, and I must say NorthOne did not disappoint.
Response from North OneMay 18, 2021
We're happy to have you on board, Chris. Happy banking!
TB
Taylor B.
STAY AWAY! THEY ARE HORRIBLE!
In April they began "upgrading" accounts. Ever since then, I've been locked out of my account for weeks. Their support number doesn't work. They don't answer messages, tweets, Facebook comments, etc. Just today, I received an email stating they closed my account. I called Radius Bank, who is partnered with NorthOne, and they confirmed my account is still open, in good standing, and that I can still use my account. The rep on the phone also hinted at the fact that NorthOne is awful, but couldn't directly say it. How on earth can a "bank" not have any line of communication with customers, lock them out of their accounts for weeks, offer no transparency with "updates", and act like everything is fine. NorthOne can get bent. I've filed complaints with the BBB and the Federal Reserve. DO NOT OPEN AN ACCOUNT WITH THEM!
Edit: Their reply to me is a fat lie. They have not communicated with me further than the initial email and conveniently chose to not address the fact that Radius Bank, their partner, even stated that my account is still active and not closed. Kindly stop lying.
Response from North OneMay 2, 2021
Hi Taylor,
Our Customer Care team has been in communication with you over email on the status of your account and the return of your remaining funds.
Thank you,
NorthOne Customer Care
JW
Jacqueline W.
I opened an account last year
I opened an account last year, received a touting and account number, I went to deposite money, the account said invalid, no online details, and the app does Not work. I did not receive notice of any cancellation nor did customer service help. Thank god I never put a lot of money in there. They ought to be ashamed of themselves for even promoting their sorry, fraudulent, theiving company STAY AWAY FROM THEM!!