North OneReviews of northone.com

Response from North OneApr 10, 2025

Hey Robert, thank you for your feedback. 5-7 business days is the maximum amount of time you can expect to wait for a check. Most checks are available within 2 business days, but the hold time is determined by factors that include transaction history and the history of check deposits. As the Account matures, that timeline does go down. If you have any additional questions, feel free to email us at [email protected]

Response from North OneOct 14, 2022

Hello, Thank you for contacting us here, and we're sorry to hear about this frustrating experience. With any account related request, they must come in through our live chat feature as a security measure. Without any live chat request, we are unable to adjust anything on your account. At this time, I do not see any live chat requests to close your account. Please write into [email protected] and we can ensure that we can connect over live chat and that your account is properly updated. Thank you for sharing this feedback and we look forward to connecting with you. NorthOne Customer Support

Response from North OneMar 15, 2022

Hello there, we’re sorry to hear of the frustrations. Yes, at the moment, instant transfers are not supported using your NorthOne Mastercard® Debit Card. We are looking into methods of supporting this in the future, but in the meantime, we encourage customers to not send instant transfers through CashApp. Instead, when going through the flow in CashApp, the application will allow you to set up an instant transfer to your NorthOne card, however the funds will take the same amount of time as a standard transfer 1-3 business days and CashApp will still charge the instant fee. Because of this, we suggest linking your bank account instead of your card going forward, and only using the free standard transfer method to avoid incurring fees. As for loading cash on your card, NorthOne doesn’t charge any fees for cash loads. The additional ATM fees you may experience are charged by 3rd party ATMs or ATM owners. We do apologize if your NorthOne experience so far is not what you had hoped for, but we are very open to your feedback and appreciate you taking the time to leave us a review. If there’s anything else we can do for you or help you with, please let us know through our in-app chat or by emailing [email protected]. We’re happy to help. Thanks, NorthOne Customer Experience

Response from North OneMar 20, 2021

Hi Mary, We believe in completely transparent pricing ; all NorthOne customers pay a flat $10 monthly fee (no hidden fees). This fee gives you unlimited transactions, access to all of our features and updates. We're always launching new features based on the needs and feedback from our customers. If you're ever interested in trying us out again, give us a shout at [email protected] and we'd be happy to cover your first month free. Thank you, NorthOne Customer Care