North One Reviews | Read Customer Reviews of northone.com

North One Reviews | Read Customer Reviews of northone.com

North One reviews

257 approved reviews, newest moderated first

Matt V.
Jan 28, 2022
These people are crooks
These people are crooks. They opened a business account used it for months and then just decided to close it for no reason and keep my money. Run from them.
Response from North OneFeb 3, 2022
Hello there, thanks so much for taking the time to leave us a review. We're very sorry to hear of the trouble. All financial service companies are required to understand the nature of their customers’ businesses. This means we may sometimes review a customer's Account as a whole or a specific transaction. Based on the outcome of our review, we may choose to close the Account. This might be because we are still unable to verify Account information; because we identified that the customer is engaging in unsupported behavior (for example, using a NorthOne Account as a personal account); or because of other factors, or a combination of factors. If your Account was closed, we understand this may not be the desired outcome, and we apologize for any inconvenience caused. If we identify that a customert's Account is not a great fit for NorthOne, our aim is make the Account closure process as smooth as possible. If you have any questions at this time, please do let us know at [email protected]. We're happy to help where we can. Thanks, NorthOne Customer Experience
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Jay B.
Dec 21, 2021
Northone CLOSES MY ACC 2 DAYS AFTER…
Northone CLOSES MY ACC 2 DAYS AFTER OPENING IT . ALL MY BUSINESS MONEY IS STUCK BECAUSE THEY WILL NOT RESPOND TO EMAILS PHONE NUMBER DOES NOT WORK THIS IS A HORRIBLE HORRIBLE BANK DONT BANK WITH THEM BY THE WAY BEEN UPLOADED DOCUMENTS SHOWING FULL BUSSINESS PROOF
Response from North OneDec 22, 2021
Hello there, thanks so much for reaching out here. We’re truly sorry for any trouble. All financial service companies are required to understand the nature of their customers’ businesses. As a part of our reviews, we occasionally request identity, business, transaction, or other documentation or information, and we may suspend the Account as part of that process. If you have uploaded your documents already, that's great - thank you for doing that. In some cases it can take 1-2 business days for your account to be reviewed. So, since you have made your submissions, you can expect to hear from us soon about your account. If you have any questions in the meantime, please do not hesitate to let us know. We’re happy to help.
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Luckylindalou
Dec 17, 2021
Suspended my account AFTER I told them…
Suspended my account AFTER I told them I was closing the account. Went to transfer out my initial deposit through ach and it failed. Received an email stating all kinds of information needed to reopen account. Do not want to reopen the account, I want my initial deposit that NorthOne deemed acceptable with initial verification process. Will be filing a complaint with regulatory offices.
Response from North OneDec 22, 2021
Hello there, thanks so much for reaching out about this. We are sorry for any trouble this may have caused you. We can’t seem to find your Account on file with the information available on Trustpilot, but we’d be happy to look into this for you. If you could send an email to [email protected] from the email linked to your NorthOne Account, we’d be happy to investigate and provide you with any necessary information and next steps that may be unclear. Thanks so much for your patience and understanding.
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Abtin's
Dec 6, 2021
Nice and helpful
Nice and helpful
Response from North OneDec 6, 2021
Thanks so much for the 5-star rating!
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Janet M.
Nov 30, 2021
DO NOT OPEN AN ACCOUNT WITH THIS…
DO NOT OPEN AN ACCOUNT WITH THIS COMPANY, buyer beware. I wrote a check from my personal account to Northone to fund my business. They sent the check to a third party company to cash. I waited and waited no money was deposited. Meanwhile they stopped using the 3rd party company. I’m still fighting to get my $4,500.00 back from them. They told me to work with the third party company to get my money back. You have to make an appointment to talk to an actual person, which takes about a week. They have email and chat that rarely works correctly. They do not have business checks. I feel they are shady and fraudulent for cashing my check then giving me the run around to try to track it down.
Response from North OneDec 2, 2021
Hey Janet, Thanks so much for taking the time to reach out to us about this. We do apologize for the situation you were in. I’ve checked our messages with you and see that this issue has now been resolved with the 3rd party company in question here. Thanks so much for your patience. If you need any more help from NorthOne, please feel free to get in touch with us through in-app chat or by emailing [email protected]. We're always happy to help. Thanks and take care, NorthOne Customer Care
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Harry S.
Nov 27, 2021
The feature to connect to quickbooks…
The feature to connect to quickbooks accounting has been so helpful. I no longer have to manually input my banking data and account balances. Quickbooks automatically updates with my account balances.
Response from North OneNov 29, 2021
Thanks so much for the review, Harry - Happy to hear that our Quickbooks integration has been so helpful for you. Best of luck to you and your business!
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Ahmed P.
Nov 24, 2021
I was nervous to apply with this bank…
I was nervous to apply with this bank that I have never heard of before, but the referral i got came from a very trusted youtuber that I’ve been following for years so I decided to give it a try and I am so glad that i did.They used northone for their business and I started using it for mine and I am so happy with the features.
Response from North OneNov 24, 2021
That's great, Ahmed - We're thrilled to have you as a customer with us and excited to be part of your small business journey. Take care!
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Amber S.
Nov 16, 2021
Terrible customer support, shady practice
I am a newer customer. I am an independent contractor but I also own a side business making clothing. I am paid in cash for this as i usually get my business through word of mouth and set up at local flea markets on the weekends. When I signed up, I used someone’s referral link and was supposed to get a $75 bonus when I added my first $50. That was over a week ago. Support has been completely unhelpful and now have suspended my account because I have tried to get this issue resolved through about 5 different support agents. I have submitted my license, a photo of me with license, I don’t have typical invoices but have copies of receipts I’ve made out to customers. I’ve also offered a tax transcript to show I filed partial self employment last year. I just find this unbelievable that they offer a $75 bonus and don’t want to give it that badly to the point they would suspend my account. I would definitely rethink getting an account with them.
Response from North OneNov 19, 2021
Hi Amber, Thanks so much for taking the time to leave us a review. We are truly sorry for the frustrating experience. I’ve looked into your case specifically and see that the issue has now been resolved with our support team. If you have any other questions at this time, please feel free to let us know by messaging us in-app or sending an email to [email protected]. We are always happy to help. Thanks again for your patience,  NorthOne Customer Care
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