Shipped directly from beautiful Kentucky, your hand-forged knives arrive in just 2–5 days across the US (with express 2-Day shipping available for faster delivery).🇺🇸 --NorthernKnife proudly hand-forges every knife with premium materials and timeless craftsmanship. More than simple knives, we create masterpieces of design and quality that elevate your cooking experience forever.
Northernknife (northernknife.com) has 617 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
northernknife.com
Website
northernknife.com
Category
Bathroom & Kitchen
Location
Delaware, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
POOR SERVICE - I ordered 6 Loki knives that should have made if for Christmas. Tracking says my order is still being fulfilled. No updates from customer service and no phone number to call. This sucks!!
Response from NorthernknifeJan 14, 2026
We’re really sorry to read this and we completely understand how frustrating this situation is, especially when the order was meant for Christmas.
This delay is not the experience we want any customer to have. During the holiday season we faced an exceptional surge in demand, which caused some orders to remain in fulfillment longer than expected. That said, the lack of clear updates and communication on your order is on us, and we sincerely apologize for that.
If your order is still showing as “being fulfilled,” it means something went wrong in the fulfillment or carrier handoff. This is not normal, and we want to fix it immediately.
Please contact our customer service again today and reference this review. Our team will:
Investigate your order priority
Either expedite the shipment or resend the full order at our own cost
Make sure you receive proper tracking and confirmation
We truly regret the disappointment this caused, especially around the holidays. Our knives mean a lot to us, and we’re confident that once you receive them, you’ll love them, but first we need to make this right.
Once again, our sincere apologies for the inconvenience and the poor communication.
SN
Snake
Beautiful knives
B I ought Loki knives for my son's. He sliced up prime rib and loved it.
Response from NorthernknifeJan 14, 2026
Thank you so much for sharing this, it truly means a lot to us.
We’re thrilled to hear your sons loved the Loki knives and that it handled prime rib exactly as it should. Knowing it was put straight to work and delivered that experience is exactly what we aim for.
Thank you again for choosing NorthernKnife and for trusting us with such a meaningful gift. We hope those knives stay at the center of many great meals and family moments.
MS
Michelle S.
Let's start from the beginning
Let's start from the beginning, so we all know the infomercials and let me tell you Northern knife has some good ones these knives look amazing they say that they do everything you could ever want a knife to do and have a great selection of different knives for your culinary delight. So I have had some bad experiences in the past with ordering something and getting something totally different this was not the case with Northern knife. So I received some absolutely stunning knives packed in very nice boxes and very quickly! Both orders! I ordered the Bjorn series, Loki, feather, valhala, gunnar and finally the dragon cleaver and the knife sharpener!! I am so very happy with these knives aesthetically amazing they are balanced they are sharp ! these knives are easy to use and yes they do their jobs! And make my job easier :-) you got to buy these they are definitely worth it and all the hype is real four stars five stars six stars absolutely happy with these knives.
Response from NorthernknifeJan 14, 2026
Thank you for taking the time to write such a detailed and honest review.
We truly appreciate you starting from the beginning and sharing your initial hesitation, especially given past experiences elsewhere. Knowing that NorthernKnife delivered exactly what you expected, and more, means everything to us.
We are thrilled to hear how happy you are with the Bjorn series, Loki, Feather, Valhalla, Gunnar, Dragon Cleaver, and the sharpener. That is an impressive collection. Hearing that you find them aesthetically stunning, well balanced, sharp, easy to use, and genuinely helpful in the kitchen is exactly what we work toward every single day.
Your words about the hype being real and the knives living up to it really motivate our entire team. Thank you for your trust, your enthusiasm, and for recommending our knives so strongly.
ST
Stef
Very nice designs
The knives arrived just in time for Christmas. My husband really loves the Loki Series and we can’t wait to cut our Christmas Prime Rib with it! They are very nice quality and the blade designs are really unique. Only thing I could ask for is them to release a steak knife set.
Response from NorthernknifeJan 14, 2026
Thank you so much for your kind feedback.
We are really happy to hear the knives arrived just in time for Christmas and that your husband loves the Loki Series. Cutting a Christmas prime rib with it sounds like the perfect first use. We are glad you appreciate the quality and the unique blade designs, that is exactly what we aim for.
Your suggestion about releasing a steak knife set is noted and appreciated, it is something we get asked for more and more and we are actively listening to our customers.
Thank you again for your trust and for choosing NorthernKnife, we hope it becomes a long-term favorite in your kitchen.
CM
Cindy M.
Frustrating Start, But They Made It Right
UPDATE (Feb 2026):
After posting this review, Northern Knife reached out, apologized, and offered to make things right by allowing me to keep the order and sending an additional knife at no charge. The knife arrived and my husband absolutely loves it. I really appreciate their effort to resolve the situation and follow through.
-------
My experience with Northern Knife was very disappointing. I attempted to cancel an order shortly after placing it—well within the 24-hour window—because I had checked out too quickly and wanted to add additional items rather than pay for two shipments.
Unlike many retailers, there is no self-service option on the website to cancel an order, so cancellation depends on manual approval. I never received a response, and both orders shipped.
When I contacted customer service about returning the order I had tried to cancel, I was asked follow-up questions, including why I wanted to return the item, and then asked to provide photos. I was informed that I would be responsible for return shipping and a restocking fee, despite having attempted to cancel the order shortly after it was placed.
The lack of timely customer service response and care made this a very frustrating online shopping experience.
Response from NorthernknifeJan 14, 2026
Thank you for taking the time to share your experience. I am genuinely sorry for the frustration this situation caused you, and I fully understand how disappointing this must have felt.
You are absolutely right that if you reached out shortly after placing the order with the intention of modifying it, the experience should have been smoother and more responsive. During peak periods, especially around high-demand sales, our support team experienced a significant surge in requests, which unfortunately led to delays in handling time-sensitive inquiries like cancellations. That is not the level of service we aim to provide, and I sincerely apologize for that.
Regarding cancellations and returns, once an order enters processing or has already been prepared for shipment, our system no longer allows automatic cancellation, which is why returns are handled manually and subject to return shipping and restocking conditions. That said, in cases like yours where the request was made quickly and with clear intent to consolidate orders, we understand why this felt unfair and frustrating.
We are actively improving our internal processes, including faster response times, clearer cancellation workflows, and better flexibility for post-order adjustments, so situations like this do not happen again in the future.
If you are open to it, I would strongly encourage you to contact our customer service again and reference this review. Our team will make sure your case is reviewed carefully and fairly, and we will do our best to find a solution that feels right.
Once again, I am truly sorry for the inconvenience and the experience you had. We appreciate your feedback, as it helps us improve.
WF
WFZ
I ordered one of the Loki knives for my…
I ordered one of the Loki knives for my son for Christmas. It arrived about 8 days later in a nice box. If it was made in China it is one of the better made things coming out of China these days. I am pleased with the service and with the knife. I did not have a Customer service interaction so Can't coment on that and, since it is a present, I have not personally used it either so I give my experience a 4 rather than a 5 but I think if I had used it, it would be a 5.
Response from NorthernknifeJan 14, 2026
Thank you so much for your feedback, we’re glad to hear the Loki knife arrived quickly and that you were pleased with both the presentation and overall quality. We appreciate your honest and thoughtful perspective, especially given it was a gift and you didn’t get the chance to use it yourself. We’re confident it will live up to expectations once it’s put to use, and we’re happy to know the experience still earned a strong rating. 🎁⭐
SC
Sherri C.
Feather knife
Feather knife. There was a buy one get one free sale going on and I purchased the feather knife. It arrived on time and was stored in a nice box during transit. The knife is very good quality and looks nice too. It was a gift for my boyfriend and he absolutely loved it. Thank you!
Response from NorthernknifeJan 13, 2026
Thank you so much for the lovely feedback, we’re thrilled to hear the Feather knife arrived on time and made such a great gift. It’s wonderful to know the quality, presentation, and design impressed both you and your boyfriend. We truly appreciate your trust and kind words. 🔪✨
DB
Dawn B.
Knives ordered and paid for but have not received
I placed two orders December 9th, one for 3 knives totaling approx $178 and one for the Sheaths that go with the knives. I received the Sheaths but no knives yet. I have contacted customer service twice with no response. I really hope this is not the way they do business all of the time. A little input would be great from them.
Response from NorthernknifeJan 13, 2026
We’re truly sorry for the concern and frustration this has caused, and we completely understand why you’re worried. Receiving only the sheaths and not the knives, especially after placing two orders, is not the experience we want for our customers.
The delay you’re experiencing is due to the holiday season and an exceptional surge in demand, which unfortunately impacted both shipping timelines and response times from our support team. That said, this does not excuse the lack of communication, and we sincerely apologize. We’ve taken the necessary measures to ensure this does not happen again in the future.
Please rest assured, your knives are not lost. They will either be delivered shortly or resent immediately, depending on the status of the shipment. If you contact our customer service again with your order numbers and reference this review, your case will be prioritized and resolved as quickly as possible.
We truly appreciate your patience and thank you for bringing this to our attention. 🙏🔪
