Shipped directly from beautiful Kentucky, your hand-forged knives arrive in just 2–5 days across the US (with express 2-Day shipping available for faster delivery).🇺🇸 --NorthernKnife proudly hand-forges every knife with premium materials and timeless craftsmanship. More than simple knives, we create masterpieces of design and quality that elevate your cooking experience forever.
Northernknife (northernknife.com) has 617 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
northernknife.com
Website
northernknife.com
Category
Bathroom & Kitchen
Location
Delaware, Delaware
Listed on Five Star Index
2026
About these reviews
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The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
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I ordered 3 knives for Christmas. The customer service was helpful and kept me in the loop on shipping. So far, the knives are great. Just placed an order for the sharpener and sheathes.
Response from NorthernknifeJan 13, 2026
Thank you so much for the kind feedback, we’re really happy to hear the customer service kept you informed on shipping and that you’re enjoying the knives so far. It’s great to know you’ve already added a sharpener and sheaths to your setup. We truly appreciate your trust in NorthernKnife. 🔪✨
BE
Bethany
Excellent Quality AND Customer Service
I recently ordered 4 knives from Northern Knife. They were running a sale for the holidays and decided to give them a try as a gift for my husband for Christmas. It was the week before Christmas and in my rush to place an order, I forgot to select my free knife from their sale. I immediately sent a message to customer service asking them to cancel the order so I could place a new order adding in my free knife. Within 24 hours they had cancelled my order and sent me a confirmation email and refund. I was able to place a new order AND it arrived on time for Christmas. The quality of the knives blew me away and my husband LOVED them. He can't wait to order an entire set and get a fancy magnetic strip to display them on our backsplash- the craftsmanship truly is beautiful! Thanks so much Northern Knife! Outstanding product and customer service. Will definitely be ordering more!
Response from NorthernknifeJan 13, 2026
Thank you so much for the kind feedback, we’re truly happy to hear everything worked out smoothly and in time for Christmas. It’s great to know our customer service was able to quickly help correct the order so you could take full advantage of the holiday sale, and even better that the knives arrived on time.
We’re thrilled the quality and craftsmanship impressed you and that your husband loved them so much — the idea of displaying a full set on a magnetic strip sounds fantastic. We truly appreciate your trust and look forward to your future orders with NorthernKnife. 🔪✨
DC
Dennis C.
My husband loves his knives!
My husband loves his knives!
Response from NorthernknifeJan 13, 2026
Thank you so much for the kind feedback, we’re really happy to hear your husband loves his knives. We truly appreciate your trust in NorthernKnife. 🔪✨
JM
jenni M.
I purchased the Loki Black series knife…
I purchased the Loki Black series knife as a gift for my boyfriend. He used it once and the black coating was already chipping off. It’s a cool looking knife, but not practical.
Response from NorthernknifeJan 13, 2026
We’re really sorry to hear this and completely understand your disappointment. This is not the experience we want anyone to have, especially when the knife was purchased as a gift. The Black series coating is designed for durability, so chipping after first use is not normal, and we sincerely apologize for this issue.
We’d like to make this right by offering a replacement or a full refund, depending on your preference. Please contact our customer service with your order number and reference this review, and our team will take care of it promptly. Thank you for your honest feedback, it helps us improve, and we’re sorry again for the inconvenience caused. 🙏🔪
SF
Susan F.
Scam Business!
Scam Business!! Says hand forged, blah blah blah. The knives are mass-produced in China and the company name has been added. You can find the same knives all over Amazon with different company names. I ordered on December 10, 2025. Said 5-7 day shipping. Kept getting ads and emails with coupons and delivery by Christmas. Nothing. I contacted the company, asked when my order would ship. No response. I started to do homework on the company and found all the bad reviews and see they only have a P.O. box. I asked for a refund asap. Then I get an email they are sorry for the delay and my order would ship within 48 hours. Nothing. I asked for another refund. Then I filed a PayPal Claim. Then I get a UPS tracking notification and an email saying oh sorry your order has already shipped now. That I can refuse it. And I will be charged a restocking fee as well as a return shipping fee. What the heck?? Also, I will need to send photos of the knives to see if it even falls in their policy guidelines for a return. So this is how they do not have to refund you. This is bad business. I have filed complaints with the BBB and the Attorney General in their state. Still waiting for PayPal to refund my money. I will refuse anything that does arrive. Buyers Beware!!
Response from NorthernknifeJan 13, 2026
We’re truly sorry to read this and understand how upsetting and frustrating this experience has been for you. This is absolutely not the experience we want any customer to have, and we take your concerns very seriously.
First, we want to clarify that our knives are hand-forged according to our manufacturing process, and we stand behind the craftsmanship and materials used. That said, we understand if the product did not meet your personal expectations, and we respect your opinion.
Regarding shipping and communication, the delays you experienced were due to the holiday season and an exceptional surge in demand, which unfortunately impacted both processing times and customer service response times. We sincerely apologize for the lack of timely communication, this should have been handled much better on our side. We have since taken corrective measures to ensure this does not happen again in the future.
Concerning your refund request and PayPal claim, once an order has been processed and handed over to the carrier, our system automatically updates the status, which can create confusion if a refund request is submitted at the same time. You will not be forced into an unfair process, and we will fully cooperate with PayPal to ensure the matter is resolved correctly and fairly. If the package is refused or returned, we will work with PayPal to finalize the refund accordingly.
We sincerely apologize for the stress and inconvenience this caused and appreciate you taking the time to share your experience. Your feedback is taken seriously and helps us improve moving forward. 🙏
BW
Bill W.
Do not trust a business that does not have a person to talk to if there is a problem or question.
I ordered 17 knives on Tuesday December 16th and paid for 2nd day air so the product would be there in time for our office party on Saturday December 20th. The knives arrived on Monday December 22nd. No where on the site did it say it would take four days just to ship. On top of this I could not get in touch with anyone at Northern Knife, I followed the instructions one their website and even reached out on three different social media accounts, they responded three days later. Lesson learned, DO NOT TRUST any business that does not have a customer service department where you can actually talk to someone. No one has even acknowledged my request for refund of the cost of 2nd day air…
Response from NorthernknifeJan 13, 2026
We’re truly sorry for this experience, and we completely understand your frustration. Paying for 2-Day Air and not receiving the order in time for an important event like an office party is disappointing, and we sincerely apologize for that.
The delay you experienced was caused by the holiday season and an exceptional surge in demand, which unfortunately affected processing times before orders were handed to the carrier. That said, we fully acknowledge that this was not clearly communicated and that you should have been able to reach our team more easily. We agree that timely, human customer support is essential, and we’ve taken concrete steps to improve accessibility and response times so this does not happen again in the future.
Regarding the 2-Day Air charge, your request for a refund of the expedited shipping is valid, and our team will review and process this accordingly. Please contact our customer service once more with your order number and reference this review, and your case will be prioritized immediately.
We sincerely apologize for the inconvenience, the lack of timely communication, and the frustration this caused. Your feedback is taken very seriously and is helping us improve our service moving forward. 🙏🔪
MO
Morgan
Ordered end of November
Ordered end of November. Tracking number never worked. Now they can't find my order. Amazing company....
Response from NorthernknifeJan 13, 2026
We’re truly sorry for this experience, and we completely understand how frustrating this situation is. Ordering at the end of November and then having a tracking number that didn’t work, followed by difficulty locating the order, is not acceptable, and we sincerely apologize.
This issue occurred during the holiday season and an exceptional surge in demand, which unfortunately affected tracking updates and order visibility in some cases. That said, this does not excuse the confusion or lack of clarity you experienced. We’ve taken the necessary measures to ensure this does not happen again in the future.
Please rest assured, your order can be located and will either be delivered, resent, or refunded depending on your preference. If you contact our customer service again with your order details and reference this review, your case will be prioritized and resolved as quickly as possible. We’re very sorry for the inconvenience and appreciate you bringing this to our attention. 🙏🔪
ND
Nicole D.
First purchase but we’ll be back!
I ordered a knife for my husband for Christmas and he loved it! It’s very solid and sturdy and the blade is very sharp. I only wish I realized that it didn’t come with a sheath, as I had to order one after. The blade is well made and the design is very cool. We will be purchasing more knives in the future to add to his collection. Shipping was very quick and seamless too, with the knife arriving in plenty of time before the holidays.
Response from NorthernknifeJan 13, 2026
Thank you so much for the kind feedback, we’re really happy to hear your husband loved his knife and that the quality, sharpness, and design stood out. We appreciate your note about the sheath and are glad you were able to add one after. It’s great to know shipping was quick and seamless and that everything arrived well before the holidays. We truly appreciate your trust and look forward to welcoming you back as you add to his collection. 🔪✨
