Tommy W.
Bought a set of knives on 12-20-2025…
Bought a set of knives on 12-20-2025 web site said 3-5 days started texting company on 29 and seven or eight text messages by the 1st of 2026 no answers took till around the ninth before knives arrived not sure why they say 3-5 days and it’s not like you can call no one answers the phone number knives look great we’re going to use them over the new year but had to use my old knives knives look great but have no used yet so that’s why I gave a 2 for service
Response from NorthernknifeJan 13, 2026
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration caused by the delay and lack of response. The delivery time you experienced was due to the holiday season and an exceptional surge in demand, which also impacted our response times, and we sincerely apologize for that. We understand how disappointing it is when timelines don’t match what’s advertised, especially when there’s no easy way to reach someone. We’ve taken the necessary measures to ensure this does not happen again in the future, including improving communication and delivery accuracy. We’re glad to hear the knives arrived safely and look great, and we hope they perform just as well as you start using them over the New Year. Thank you for your patience and for your honest feedback, it truly helps us improve. 🙏🔪


