Northend BeautyReviews of northend.shop

My first and definitely my LAST time to ever order from this company. I ordered 1 pair of shoes and they mailed me 3 pairs of the exact same shoes AND charged my credit card for 3 pairs. It is impossible to return them as they will not give me an address to return them too AND they said if I did return them, I would be responsible to pay the shipping fees to send them to ITALY. Lesson learned.

4/24, I placed an order & I got an “order shipped” email the same day. 4/25, I got an out of stock notification. 5/10, I replied asking what is in stock since their site was not reflecting correctly. Same day they say they will check with the warehouse. 5/28, I send a follow up email requesting either a response to my previous inquiry by the end of the day, or a refund if they fail to provide that. 5/29, I got a “we will reach out to the warehouse again” email 5/30, I clarify that I requested a refund if they could not provide an answer by end of day of 5/28 considering I’d asked 18 days prior & requested an immediate refund. 5/31, they responded with "We wanted to let you know that we've already forwarded your refund request to our manager for review. At this time, we are awaiting approval.” It's 7/19 now & still no refund. I gave them more than a fair chance to conduct business with integrity & they’ve failed miserably.

Received these so called stylish shoes in the mail today. As my girlfriend took them out of its packaging, I could already tell that they were not of quality material. My suspicions were definitely confirmed as we (my girlfriend and I) had a closer examination. Cheaply made .. more than likely made in some sweatshop in China and not in Colorado. The sizing is WAY OFF … which is a tip off that they had a different idea of an American women’s foot size. Very disappointed … garbage shoes.

The shoes were not what I expected. I asked for a refund and all I get is a runaround. they say they will exchange them but, I have to send them to China even though they were sent to me from the US. Beware of this company. I told them I didn't want to exchange but wanted a refund. They are very hard to deal with. Beware of this company as I said above.

Shoes are cheaply made with thin fabric uppers. Followed guidelines for sizing and these are way too big. I have a high instep, and usually appreciate a tall shoe, but these feel like clown shoes flopping on my feet.

If I could rate them less than one star, I would do so. They sent me two pair with TWO sizes too small. When I contacted them, I was told I would have to return them at my cost for the correct size. I told them I would prefer a refund, but they stated that is a long process and I would still have to return them at my cost to CHINA!

Buyer be ware!! This is a Chinese based company, their really is no return policy, what it would cost you to return/exchange the item is exorbitant!! On top of that you have to send photos of said item. The sizing is in European sizes not US. I ordered a size 8 to receive a size EU38 which is more like a 7.5 US. I’m just going to bite the bullet and chalk up this experience to stupidity. I have a product that doesn’t fit and Northen keeps my money. The quality is also not great! Morale of the story read the fine print when ordering from an online retailer you don’t know.

Maybe send the correct size and cover the return cost of shipping They also need to respond to your emails regarding the above Terrible service overall