North American BancardReviews of northamericanbancard.com

Here's a polished version of your statement: "I’ve been processing credit card transactions for over 20 years with a major bank, but I decided to switch when fees kept rising. I thought NAB’s rates and fees were appealing, but unfortunately, their policies and service didn’t meet expectations. They lack clear policies, and their staff—who seem to be untrained and based offshore—often give inconsistent, off-the-cuff answers. My experience with them was frustrating. After my first few transactions, they placed a hold on all my funds until I provided client invoices and contact details. They even called my clients, some of whom I’ve worked with for years—an embarrassing situation for my business. They eventually released the funds, but just two weeks later, they flagged another transaction as ‘over the limit’ and held the funds again. I had to reverse the charge and ask my client to pay by check, which they did. Yet, nearly two weeks later, NAB still hadn’t released the funds. Instead of returning the funds to my client, they debited my account and held onto the money. It’s unacceptable. As of today, I’ve switched to a reputable bank, even if it costs a little more. I’ll never work with NAB again."

Do not do business with North American Bancard, rebranded to North Payments. After discovering so many hidden fees, I tried to cancel my account and it took 3 months to do so while I incurred extra fees. They also claimed they never received the terminal (even though I sent it with tracking) and charged me hundreds of dollars for it. I've never worked with such a corrupt business

This company does NOT seem too conscientious with merchants, especially with sketchy fees and other shady practices.

I’ve tried working with this company for a while. The relationship started off well be they started adding on so many hidden fees. When I tried to get them off they just kept lying to me about them. Don’t trust a word that comes out of their mouths, they will lie right to your face and keep charging you for it.

I'm glad that I am over with this company they nothing more then scammers when I contact them for a credit card processor I request specific to be month to month and I assuming to sign a contract on those conditions and didn't notice that i sign a 3 years contract with them with a early cancellation fee ($750.00) plus return equipment on my own expenses and a time frame f 10 days for me they are a disgrace of business company I suggest no one to even try to do business ever

Scam! this company is the biggest Scam you'll ever encounter. Don't engage with them in any way.

Scammed!! Astrid called saying she was working with the class action law suit to help obtain the overcharges I was billed. She NEVER said she was working for NA Bancard. When I asked why I needed to change my credit card machine, she said it was to monitor what I was being charged. After I rec'd the new machine, I called tech support to see when my batches would be coming in. They asked for my merchant number and when I gave it to them, they said it was wrong and proceeded to give me a new merchant number. This was the first indication that they switched my processor, which was through Costco and is the ONLY company that does not charge me fees when my business is closed for the season. Astrid assured me that after talking with the manager, they agreed that they would not charge me when I was not open. I was still mad at the underhanded way they went about to obtain my business, but after all the trouble to get this done, I figured I would try them out. But, then the held my weekend receipts because they exceeded some cap they had, which really upset me. At that time, I called Costco and they told me I was still active in their system, so I went ahead and changed back to them. The underhanded way they went about obtaining my business really infuriated me and I really did not want to do business with such a devious company. Also, all the transactions are ran as credit, no debit, for which we pay a higher fee. After reading all the reviews, I know I made the right decision to not continue doing business with them. They only give you 10 days to return the equipment and told me I would receive a UPS label to send the equipment back, but after waiting 3 days, I just packaged it up and sent it back.

Mike Hook-Venini at GoChyp is a dishonest person. He promised me no fees, I paid fees. He promised me software and devices that worked, that was not the case. The best part of all of this is that he REFUSED to close my account until I sent back his bluetooth card swipers (ummm, okay). SO we sent them back with tracking, they were received and he still refuses to close my account and has even been so kind as to increase the fees on my account. (passive aggressive much?) If you have a business, stay far away from GoChyp. They will pretend like they offer customer service, but trust me, when you want to go a different direction, Mike Hook-Venini, in particular, becomes a very salty, unprofessional human. No one deserves to be treated unprofessionally, nor does a business owner have time for that. North AMerican Bankcard is GoChyp's processing company and they are aware of this guy being unprofessional. I will be sending them a formal complaint as well. I guess if they want a person like this representing their brand, it's up to them.