NorthAmericaHVACReviews of northamericahvac.com

This was the third time using northamericaHVAC and have had not one issue with them. This time Friday I ordered a pool pump from them and it has arrived today Sunday. I will highly recommend this company and continue to use them in the future. Great company fast delivery.

This company is absolutely ridiculous. I ordered a control board for my a.c unit over 9 days ago on Amazon and the item never shipped. Amazon themselves also emailed me regarding the unshipped item and asked me to reach out to the seller, when I reached out the told me that they item is out of stock and had two options with them, which were to get a similar item that is not in good condition with scratches and marks on the item or to just cancel and get a refund. The company never attempted to contact me at the item was not in stock and the also told me that it had nothing to do with them and to have a good day. The customer service is soo bad I please urge people to not deal with this company just terrible.

Ordered a circuit board & paid for two day shipping. the part arrived broken in half. They agreed to replace the board, be would not overnight the replacement or refund the 2 day shipping cost - even though i was now waiting 5 days for a functional part. Several emails trying to get this resolved, which they ended by saying "If you are unhappy with the decision we have made going further with your replacement, you are welcome to refuse the delivery". Clearly customer service and repeat business is not a a priority for North American HVAC.

company seems to be a scam. Paid extra for expedited shipping and didn't even receive the product but took all my money. As seen in all the other reviews this seems to be a common scam with this company

Be prepared or pay shipping both ways. Also be prepared for them to damage their part just so they dont have to give you a full refund. They scratched terminals just to say it was installed, I have pictures of those same terminals before it was sent back with no markings on them. Don't make the same mistake and do business with them, you won't get your money back.

Absolutely no customer service to be had. They tried brushing off my questions with "I dont think you need the information" responses, refused to give names or escalate my concerns. They want 200 bucks and won't even give a name or help clarify information about a product theyre selling.

Paid over $100 for "1-Day Shipping" and when it took 4 days to receive item they basically said "not our problem". Absolute scam. They are slimy business people and their customer service gives zero cares! Do not use this company.

Never will I use this company again. Absolutely the worst and not even "deserving" of a one star rating. Do not use NorthAmericaHVAC unless what you really want for your money is frustration, no service, and--very important to anyone who is actually expecting to receive a needed AC part, with an expected delivery-- not getting what you have ordered and paid for. Laura Martin 512.477.9641