NorthAmericaHVACReviews of northamericahvac.com

I ordered a gas valve for my water heater using a specific part # I've purchased in the past from other suppliers. When the package arrived it was a different part #. This part ended up working but was $41 less expensive than the part I ordered. When I asked for a refund of the $41 they told me that they don't price match. PRICE MATCH? It's from the same company! They refused to budge.

The product was received and was the correct part. That is the only good news and the only reason I am giving this company 2 stars and not 1. The problem is that I paid an extra $14.99 for expedited shipping and was informed I would receive in 2-4 days, but then kept receiving daily delayed delivery updates. My customer has been without heat, so on the 7th day, I contacted NAHVAC and they said 2-6 days, but hello, it was already past the 6th day when they sent that response! Upon receiving the product on the 9th day, I noticed they sent it using USPS Ground Advantage and on their website, they state that they deliver 2-5 business days. Because I wasn't even confident I would receive the product at all, I ended up purchasing the same part for less money, free shipping AND received in 2 days from supplyhouse.com. NAHVAC stated it was Amazon's fault, but I have never had this problem ordering anything from Amazon before and have been ordering from them since they were created nor have I had to pay $14.99 with my prime membership especially for such a slooooow delivery. I have since returned the item, but they will not refund the outrageous shipping cost even when they misrepresented the delivery date and will not even acknowledge that it was NOT mailed with EXPEDITED shipping! I don't even think I have had to wait that long for anything I have ordered with non-expedited shipping. I told them they should refund my shipping cost and get their refund from USPS, since they dropped the ball, but they believe the delivery date was appropriate and acceptable. They contract with Amazon and USPS, so they should stand by the customer's entire experience when ordering a product from their company. It is not Amazon that I am no longer purchasing from, it is NAHVAC. Just seems like they should address the issues I am having with Amazon and USPS and not make their customer pay the price!