NorsespiritReviews of norsespirit.com

Response from NorsespiritNov 29, 2020

Hey Georgie, apologies if you had problems tracking your order. You should have been sent a shipping confirmation email with a tracking link once your items were despatched. Failing that you can always track progress of your order via our website - you just need your order number and the email address used when you placed the order. Hope the gifts are well received! All the best Norse Spirit

Response from NorsespiritNov 30, 2020

This reviewer has unfortunately left multiple, totally unjustified poor reviews for us. We shipped the necklace to the customer which was delivered within a couple days. We have obtained a confirmation of receipt from USPS. The customer has been rude and abusive from the start and continues to be so. To take her comments one at a time: There are no reviews from other buyers with the 'same complaint' that we are aware of. We are a small business and therefor do not have the resources to have multiple support channels. Our support desk handles everything via email because that way everything is centralized and we can keep better records and members of our team can pick up existing tickets in the full knowledge that everything about the case is there in front of them. Previous customers will also attest to the fact that support tickets are checked and responded to even at weekends. Our address is on our website. Finally she claims all our positive reviews are fraudulent. We have close to 5000 reviews in total across multiple independent review sites so this is clearly nonsense. We are a small family business trying to do the best for our customers. I would urge anyone who is still in any doubt to reach out to us directly if you have any concerns.