NorsespiritReviews of norsespirit.com

Response from NorsespiritJul 24, 2024

Hello Kirstin - all communication regarding this mix up has been handled via the Support Ticket you raised. We wrote to you on July 17 to advise that a new order was being prepared for you, and again on July 18 to advise that it was on its way. This second mail included your tracking information. A copy of the mail is shown below (the actual tracking link has been removed for your privacy) START COPY Just writing to let you know that your replacement order is now on its way to you. Please use the DHL link below for tracking updates, but hopefully the package will be with you in a few days. { tracking link removed } I apologize once again to you and your husband for this mix up with your order and thank you for giving us the chance to put things right for you. END COPY Please check your SPAM/JUNK folders in case the messages ended up in there. As we have tried our best to identify and rectify this error quickly, we hope you may reconsider your two star rating on our service. Thank you Norse Spirit Team.

Response from NorsespiritFeb 21, 2022

Hi Cody, please reach out to our support team at [email protected] and they will sort out any problems with the chain for you. Thanks

Response from NorsespiritSep 29, 2021

Hi Brian, apologies for the slow delivery of your goods. Shipping to Australia has been particularly difficult recently due to local lockdowns and restricted flights between the US and Australia. You are also welcome to return anything that doesn't fit for a refund or an exchange. Thanks, Norse Spirit

Response from NorsespiritJul 29, 2021

Thank you for your constructive review. We are always evaluating our packaging options and will take note of your comments. With regards being charged twice, it is highly unlikely that this is the case. If for whatever reason your first payment attempt was declined, this first payment will always show as a pending transaction but should clear from your account within a few days (not our policy, that's just how the credit card companies work). If you still think you have been charged twice then please contact our support desk at [email protected] and we will investigate further for you and obviously refund any monies if they are owed.

Response from NorsespiritJun 18, 2021

Hi Kody, unfortunately sometimes, despite our best efforts to ship stuff safely, things do get broken in transit. We will always refund or replace items when this happens. Hope it hasn't put you off shopping with us again

Response from NorsespiritDec 21, 2020

Hi Morgan, it's disappointing to see you rate us only 2*. I've checked your order and we sent out an email to you to confirm the order and another once it was shipped containing a tracking number and a link to track progress of your order. I'm guessing these messages went into your spam folder and you didn't see them. John Norse Spirit

Response from NorsespiritAug 4, 2020

First of all please be assured that your necklace is made from genuine 925 silver. If you have the slightest doubt about the authenticity of the silver, we kindly request that you take it to a qualified jeweler who will confirm this. All 925 silver items tarnish naturally as they are exposed to the air and this can be accelerated as a result of contact with other substances such as creams/sprays/deodorants etc or even water. The tarnish itself is not permanent and you can use silver polish to quickly bring the necklace back to its original condition again. If you do this, please avoid getting polish on any dark areas of the pendant. These have been oxidized (blackened) on purpose to make the design stand out from the background and this cannot be darkened again if it is polished. The easiest way to do this is to place a polishing cloth on a hard surface like a table and gently run the top of the pendant over the cloth so only the surface comes into contact. I hope this puts your mind at rest. Norse Spirit

Response from NorsespiritJul 13, 2020

Hi, unfortunately Covid has caused a lot of issues with international shipping due to limited freight and staff availability. There is no pattern to the delays; some shipments are passing through quickly whilst others are being held up for weeks. In addition we know that even when parcels do begin to move, updates to tracking info are not being made. We are monitoring all shipments and even those that have been held up for a long time are eventually moving. Unfortunately under the circumstances there is little else we can do other than to tell customers to wait. If any parcels are genuinely lost we will always resend items. I hope you can appreciate that these are unprecedented times and don't reflect the normal experience of our international customers.