I ordered from them, my order got lost. DHL said I needed to contact the seller to start an investigation, however the chat function on their site goes unanswered and they have no contact phone number so I am unable to ask them to submit a claim to DHL and DHL will not initiate the process unless I contact the seller (norsespirit) who is unresponsive.
Response from NorsespiritAug 5, 2024
Hello Andrew,
Our team responded to you within a few hours and explained that the Chat facility was not manned 24x7.
They also explained that your order had only been dispatched a couple of days prior to your message and so was very much still 'in transit' and that it was too soon to class it as lost. They advised that they were seeing nothing unusual in the tracking info and that the package seemed to be making progress - although we admit that the message in tracking regarding an update in 1-3 days did cause confusion and add to your frustration.
You were assured that everything seemed ok and that we expected the package to be delivered within a few days, as indeed it was. I also believe it was delivered before you went away on your trip.
Based on all of this, we hope you may now reconsider your response and rating of our service. Thank you.
JT
Jessica T.
Awful experience
Awful experience.
I ordered an ax for my brothers birthday. After over a week and not getting a shipped notification, I emailed asking what was going on. They proceeded to tell me the ax that was in stock online, was in fact not in stock.
They sent me other options, however when I received it, i realize it was too small. Way smaller than the original ax I had wanted. I told them I had not unboxed it and simply asked to return it.
Btw this is over a month after my original purchase.
I wouldn’t been a return customer but now I Will not return or refer this business
***just an update from the reply**
Yes dimensions were sent to me.. but I don’t understand how a return wasn’t accommodated. Under the return policy on the websites, it says “ In the event that you wish to return or exchange your purchase, you may return items to us within 30 days of receipt.”
I guess under my specific item it says it’s not returnable. But when your overall return policy on your website says you can return, I would think you would honor that. At least change that for future customers.
Response from NorsespiritJun 24, 2024
Hi Jessica, we are sorry your experience was not what you hoped it would be.
Our axes are hand forged and very occasionally go through a redesign process to improve them. We reached out to you the day you placed the order to explain that the axe you had chosen was being revised. You replied about a week later from a different email address but confirmed you were happy to wait to see the re-design.
Once the new design was ready, we sent photos and full dimensions and asked if you still wanted to proceed. You confirmed that you were happy to do so, so we went ahead and placed the order which was delivered some days later.
As stated on all our axe products, these are handmade and therefore non-refundable unless there is a manufacturing fault.
We are sorry you don't feel you have had a good experience with our store but I'm not sure what else we could have done.
Response to Edit - We do try and make it clear that some items are made to order and therefore non-refundable but we'll take another look and try and improve the wording
HH
Herb H.
Horrible Horrible Horrible
Horrible Horrible Horrible
Response from NorsespiritSep 12, 2022
Very sorry you have left us a poor review. You contacted our support team early September to request a return of your item. We replied that this was no problem and that you could return it to us for a full refund providing it hadn't been worn.
You then requested that we pay for your return postage. This is outside of our published returns policy so we politely declined but reiterated that you could still return your item for a full refund.
You then replied using abusive, threatening and offensive language; this is completely unacceptable and we will not reply to such messages.
You are still welcome to return your item to us for a full refund but as is clearly stated on our website, you are responsible for the cost of sending items back to us.
BF
Becky F.
Everything arrived in fairly good…
Everything arrived in fairly good timing especially considering the times we are in now days. The quality so far seems good and decent especially with the prices. The items I purchased were gifts for my family, I’m sure they will be just as pleased with everything as I am. Thank you for all the hard work and dedication. Merry Christmas 🎄🎁🥰
Updated version. Although the products seem of good quality after my boyfriend has worn his Thor hammer Necklace quite a bit. He takes it off while showering and what not. But it has tarnished so bad just in a months time that he asked how much I paid for it because it looks like brass that was painted over with a chrome finish. So now neither one of us is pleased. I have tried logging into my account to see if something can be done, with no avail. Unfortunately We will not be doing future business with this company.
Response from NorsespiritFeb 4, 2022
Hi Becky, we're really sorry to hear that one of our products didn't live up to your expectations. We want to make things right for you so we will arrange our support team to contact you (or feel free to reach out at [email protected]) in order to try and rectify things
GR
Grmm
Not what it seems!
Have fun buying from this site. They sell copper jewelry and try to pass it off as bronze. When confronted about it, they immediately offered me a refund. Super sketch company and I wouldn't buy from them if I were you!
UPDATE: I had the ring in question tested. It is indeed just copper with about 4% tin. Not even enough to consider it bronze!
Also I might add, after contacting customer support about their wanna-be ring, the ticket was immediately handed off to the "owner" of the company who tried to educate me on what bronze is, which honestly was an insult to my intelligence as I've been collecting bronze pieces for almost 14 years now. The fact that they claim the reason they were so quick and willing to give me a refund was to "keep me happy", just further solidifies the fact that they sell junk and pass it off as something it isn't. I wore the ring and told them I did. Which according to their "return policy" voids the return. Furthermore, I've never purchased from them before and their records would show that. So, if they have thousands of reviews and customers... why so quick to make 1 angry customer happy when you claim you have thousands of "happy" customers? Again... solidifying the fact that they're full of crap. Any "big" company doesn't give a rats behind about 1 unhappy customer. It just doesn't happen!
Oh, and one more thing.... I've done business with a lot of companies that turned out to be crap, all of which have bought fake "good" reviews. I've read through a lot of their reviews and they're identical to the ones I've seen in the past. A lot of misspelling, very generic/bland and no proper punctuation. So, I guess all of their customers are illiterate and can't type properly? If you ask them about it though, I'm sure this "company" will tell you they'd never buy fake reviews... just like they all say when they're a new company trying to gain more business. New business's do it literally ALL the time. If you want my advice on where to get AUTHENTIC bronze/silver/gold jewelry... the Artem Viking Shop is the place to go. Been buying from them for almost a year!
Response from NorsespiritMay 2, 2021
This customer brought a bronze ring from us and then contacted us and claimed that it was not bronze but was pure copper. This is completely untrue. Bronze is an alloy consisting of about 80% copper with the remainder made up primarily of tin plus additional metals to make it harder and more resilient than copper on its own (a pure copper ring wouldn't have the strength to withstand daily wear and tear).
Even though pure copper would cost more to manufacture than bronze, he was adamant that we were trying to con him so to try and keep him happy we said he could return it for a full refund even though he told us he had worn it.
Unfortunately he seems to have taken this gesture as more 'evidence' that we were in the wrong. We did our best to help this customer and we have many thousands of customer reviews attesting to both our products and our customer service but in this instance there was unfortunately nothing more we could do.
UPDATE :
After another update from this customer we felt we had to set the record straight as again it contained many inaccuracies. We never claimed and certainly do not claim that we are a 'big' company. In fact we're a small company run by a small team who try desperately hard to stand out against the competition with excellent customer service. Our other reviews will attest to that and it's the only reason why we tried to keep this customer happy.
This customer then goes on to accuse us of being 'new' which is untrue (we've been going for four years now) and of buying fake reviews. This last comment is not only insulting to our customers but is totally untrue and libelous and we intend to follow this up. We have thousands of reviews from real customers not only on Trustpilot but also Shopper Approved and Site Jabber. We have never and will never pay for reviews.
MA
mr.arablue
dropshippers
dropshippers, pretty much everything u see on the website can be bought @ Wish / AliExpress and so on for a much cheaper price.
Just google 'nordic' or 'viking' jewelry on AliEpxress and you can see I'm correct.
Response from NorsespiritDec 6, 2020
Hi, we source our products from a large number of suppliers around the world. Other shops may well carry similar products to ours but we do not dropship - all of our items are shipped out directly from our US warehouse.
MD
Maria D.
This company is a rip off
This company is a rip off. They claim to have mailed me a chain and the $90 chain never arrived. They refuse to issue a refund nor replace the
" mailed" chain. I've read reviews from other buyers with the same complaint. Strange, their only contact it's via email. No customer service number nor address. I should have known there is something fishy about them. Their positive reviews must, also, be fraudulent.
Response from NorsespiritNov 30, 2020
This reviewer has unfortunately left multiple, totally unjustified poor reviews for us. We shipped the necklace to the customer which was delivered within a couple days. We have obtained a confirmation of receipt from USPS.
The customer has been rude and abusive from the start and continues to be so. To take her comments one at a time:
There are no reviews from other buyers with the 'same complaint' that we are aware of.
We are a small business and therefor do not have the resources to have multiple support channels. Our support desk handles everything via email because that way everything is centralized and we can keep better records and members of our team can pick up existing tickets in the full knowledge that everything about the case is there in front of them. Previous customers will also attest to the fact that support tickets are checked and responded to even at weekends. Our address is on our website.
Finally she claims all our positive reviews are fraudulent. We have close to 5000 reviews in total across multiple independent review sites so this is clearly nonsense.
We are a small family business trying to do the best for our customers. I would urge anyone who is still in any doubt to reach out to us directly if you have any concerns.
HN
Hayley Nicole N.
The ring does not fit the description
The ring does not fit the description. and is not true to size
Response from NorsespiritJul 27, 2020
Hi Hayley we're sorry you're not a satisfied customer. We've sold literally hundreds of these rings and generally the feedback is very good. If you would like to return you you are welcome to do so. Please contact our support team at [email protected] and they will arrange an RMA for you.
