It is Already the Choice of Thousands of PeopleOriginally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier.This journey is just beginning. Every day we work on new, fun products and to improve our services.
Norelie UK (norelie-uk.com) has 372 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
norelie-uk.com
Website
norelie-uk.com
Category
Wellness & Spa
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have bought Knee relief For £99.99 based on others views. It was total waste of money. It is absolute rubbish massager does nothing positive to knee, neither relief pain, not even ease a bit.
Response from Norelie UKSep 18, 2024
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the Knee Relief product did not meet your expectations. We understand how important it is to find a solution that effectively addresses your needs, and we regret that our product did not provide the relief you were hoping for.
We take customer satisfaction seriously and would like to address your concerns. Please reach out to us directly with any additional information so we can investigate what happened and work towards a resolution. We are committed to finding a solution that works for you.
Thank you for giving us the opportunity to address this matter.
LY
Lynne
Disappointing Service and no refund so…
Disappointing Service and no refund so far.
I purchased the comfy sole inners and they took two weeks to arrive. When they did I thought they were poor quality for the money and they hurt my feet in two different style of shoe. I requested a refund as stated on purchase it would be no questions asked. My reply advises me to carry on for 4 weeks ! despite their acknowledgement they are causing discomfort. I very much doubt I am going to see any refund and suspect my best action will be to take it up with Paypal.
15/09/24
So - you can see the reply below. I submitted my details and still nothing. This means that their comments on this website mean nothing.
Response from Norelie UKSep 4, 2024
Hi,
I’m truly sorry to hear about your disappointing experience with our service. I understand how frustrating it must be to wait for a refund and deal with discomfort from the product. Your satisfaction is very important to us, and I want to assure you that we are committed to resolving this issue.
Once you provide us with the necessary details, we will contact you directly to address your concerns and expedite the refund process. We’re also taking your feedback seriously and will use it to improve our services and prevent similar issues in the future.
Thank you for bringing this to our attention. Please feel free to reach out if you have any further questions or need additional assistance.
JW
Jan W.
Do not trust this company!
I received the Comfy innersoles on 6.7.24, I was disappointed with quality and emailed Customer Services to request a refund.
Their refund policy on website states " If you are not absolutely thrilled with your Comfyinner soles we don't want your money. No hassles, no questions asked"
I am now emailing Customer Services, they initially apologised and gave me a choice of selecting one of a choice if two of their other products - I declined. They have advised they don't want the innersoles returning but they will only give me a 30%refund.
I declined requesting a full refund as their website states, they then offered me a 50% refund.
I have raised a case on PayPal, reporting the company for their behaviour, this is ongoing. Apparently Norelie have until 18.9.24 to respond.
I have emailed again today requesting a full refund for £19.99, I dont expect them to refund the £3.99 I paid for p&p, I have offered to return the innersoles, in my opinion they are not fit for purpose.
I did post review on Norelie F in error, the company responded on Trustpilot promptly but did not contact me to inform me that my review should have been entered against Norelie UK. I have raised this with Trustpilot, requesting that they delelete the review on Norelie F, - slow process... No action by Trustpilot yet.
I can see getting my money refunded is going to be a long drawn out process, I will prevail but I shouldn't have to keep requesting a refund.
Response from Norelie UKSep 3, 2024
Hello,
I sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand how disappointing this situation has been, especially when our stated policy did not align with your experience. This is not the level of service we aim to provide, and I regret that this misunderstanding has occurred.
We are committed to resolving this issue for you promptly. Please provide your order details, and we will ensure that a member of our team contacts you directly to address this matter and provide the resolution you deserve.
Your feedback is very important to us, and we will make sure it is noted to improve our service and policies moving forward.
Thank you for your patience, and we hope to resolve this for you as soon as possible.
MW
Mr William M.
I ordered some support socks which…
I ordered some support socks which took 2 weeks to get which when arrived were not big enough even though I had ordered XL.When I informed the agent who clearly wasn't in the UK said they would send out a bigger pair , 3 weeks later still awaiting. I have called support line again and have waited 10-15mins then it cut off. My advice to anyone thinking of ordering from this company is don't or if you do hope they get it right first time as their customer support is shocking.
Response from Norelie UKSep 2, 2024
Hi,
I am truly sorry to hear about the difficulties you’ve experienced with your order and the delay in receiving the correct size of support socks. I understand your frustration and sincerely apologize for the inconvenience caused.
We are currently investigating what happened with your order and the delay in sending the replacement. Please know that we are taking your feedback seriously and are committed to addressing the issues you’ve encountered.
We will ensure that we contact you directly to resolve this matter promptly. Your satisfaction is important to us, and we appreciate your patience as we work to make things right.
Thank you for bringing this to our attention. If you have any further concerns or questions, please do not hesitate to reach out.
JC
Jacqueline C.
No product , wrong product , …
Unfortunately I have not had the same experience as others reviewing this company . First when I queried where my order was they had no order and I had to send proof! Then a package came that was not the insoles I had ordered. The event I needed the insoles for came and went . I found them very slow at replying and not bothered that I never received anything . I just asked for a refund but …. still awaiting a reply and waiting for my money back . Very disappointing
Response from Norelie UKAug 21, 2024
Hi,
I apologize for the issues you've experienced with your order. It's disappointing that you faced delays, received the wrong product, and encountered slow responses from us.
Please know that we are prioritizing your request. Your satisfaction is important to us, and we regret that we let you down.
Thank you for your understanding. We are here to assist you further if needed.
