Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

Showing 45 reviews with 1 star · Clear filters

Armando
Nov 19, 2024
Poor and unacceptable behaviour from…
Poor and unacceptable behaviour from Norelie UK I placed an order 28893 November 1 and after long waiting time and exchange the emails and telephone calls with Norelie UK and the items finally arrived on November 13 and then I asked them to provide a full information to return theses items which are useless and unfortunately they are reluctant to provide information and since they not willing to refund the money and keep on offering me extra things to keep the items… My experience dealing with Chinese business are excellent but no with Norelie I truly believe that Norelie is a group of the con artists than a Business… Poor customer service and lack of communication… All I want is a full refund and they can keep items for themselves…Hopefully PayPal will accept my request and proceed with full refund
Response from Norelie UKNov 19, 2024
Hi, I sincerely apologize for the experience you've had with Norelie UK. I understand how frustrating it must be to deal with delays, miscommunication, and the lack of support when seeking a refund. This is certainly not the level of service we strive to provide. Please know that we take your feedback seriously. We are committed to resolving this matter to your satisfaction, and we will reach out to you directly once we have your information to ensure the issue is addressed. Your concerns are important to us, and we will work to find the right resolution. Again, I apologize for the inconvenience caused, and I appreciate your patience as we work through this.
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Grace
Nov 15, 2024
Emails not working and duff information!
On placing an order I received an email saying that my order can be updated in the first 24 hours of placing it - but they are now saying it can't. Also the email it says to reply to doesn't allow replies! My change was 30 mins after placing the order - would have been sooner if their email had worked. I only wanted a bigger size to use in my running shoes. Not great service for a new customer!😡 Won't be recommending to all my running friends!
Response from Norelie UKNov 16, 2024
Hi, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration caused by the difficulty in updating your order and the issues with our email reply system. We understand how important it is to make changes quickly, especially when it comes to sizing for running shoes, and we are sorry that this wasn't possible in your case. We have taken note of your feedback and will use it to improve our communication and order management systems. Rest assured, once we have your updated information, we will contact you directly to resolve this issue as quickly as possible. We truly value you as a customer, and we regret that this experience has left you disappointed. We appreciate your patience and hope we can make this right.
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Cathy
Nov 8, 2024
Order number #28357 ordered on 28/10/24…
Order number #28357 ordered on 28/10/24 Been in touch with your support who say Evri have them. Tracked them myself through Evri who say still waiting for them Tried tracking through your website using my order number and email address but my order number is not recognised I'm getting really concerned now and would like some answers.
Response from Norelie UKNov 8, 2024
Hi, Thank you for reaching out. We apologize for the inconvenience and understand your concern regarding the tracking confusion. We’ve noted your feedback and have already coordinated with the courier to clarify the tracking status for you. Rest assured, we’re actively working to resolve this and will provide an update directly to you as soon as we have the correct information. Thank you for your patience, and we’re committed to making this right for you.
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Sally M.
Oct 30, 2024
Is this company a scam
Is this company a scam ? I’ve emailed a few times now wanting resolution to a problem with the product but they ignore me.i receive Constant emails to get more products through.. I just want my money back now!
Response from Norelie UKOct 31, 2024
Hi, Thank you for reaching out and expressing your concerns. I sincerely apologize for the inconvenience you’ve faced regarding your product and the communication issues. Your feedback is important to us, and we genuinely appreciate your patience. We certainly do not want you to feel ignored or frustrated. I assure you that we are taking your situation seriously, and we will contact you directly to provide a satisfactory resolution regarding your request for a refund. Please know that we are committed to addressing your concerns and ensuring a positive experience moving forward. Thank you for bringing this to our attention. We look forward to resolving this matter for you.
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Eric T.
Oct 16, 2024
I set out to try one pair of Norelie…socks
I set out to try one pair of Norelie advertised socks. The odering page was very confusing so I went back to modify the order. Don't go back. I ended up with a bill in excess of £90. Although I tried to cancel the order within 24hrs. it proved impossible similarly the refund of my money. Please learn from my experience keep clear of Norlie. Eric Taylor
Response from Norelie UKOct 17, 2024
Hi, Thank you for reaching out and sharing your experience. We sincerely apologize for the confusion and frustration you’ve encountered with your order. We’ve taken note of what happened and will be contacting you directly to resolve the issue as quickly as possible. Rest assured, we’re committed to making things right for you.
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Luke F.
Sep 26, 2024
Knee massager none delivery
Knee massager none delivery. Norelie UK portray that they are from the UK. I paid for express delivery but it is now 14 days after my order and I keep getting told it will be "today or tomorrow". I would not have ordered if I was aware that the item was coming from China. Beware of the possible delay.....even if you pay for the express delivery. I will submit a more positive review if the item ever arrives. The item finally arrived. I have an injured elbow that I am awaiting steroid treatment. I put the massager on my elbow and it got better after the first go. I have now cancelled my steroid injection. My knees have already improved. Well worth the wait but just a pity about having to pay for express delivery when I could had it delivered the same time for free. Maybe I will get the delivery cost refunded???
Response from Norelie UKSep 26, 2024
Hi, Thank you for reaching out to us regarding your order. We sincerely apologize for the inconvenience caused by the delay in the delivery of your knee massager. We understand how frustrating this situation is, especially after paying for express delivery. Your feedback is invaluable, and we will make sure to escalate your concerns regarding the shipping process. To assist you further, please provide us with your order details, and we will ensure that they are forwarded to our relevant team for investigation. Once we have your information, we will contact you directly to provide updates on your order status. Thank you for your understanding, and we hope to resolve this matter promptly.
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Carolyne
Sep 19, 2024
I have been sent 2 pairs of these…
I have been sent 2 pairs of these insoles both the incorrect size - no sign of a refund as of yet even though I was promised they would deal with it promptly. They are clearly from China but trying to portray that they are a UK company!!
Response from Norelie UKSep 20, 2024
Hi, We sincerely apologize for the confusion and the frustration this has caused you. We understand your concern about receiving the incorrect size and not seeing a prompt resolution as promised. Please know that this matter will be escalated and investigated by our relevant team to ensure that we address it thoroughly. We appreciate your feedback, and once the investigation is complete, we will provide the appropriate resolution to make this right. Additionally, we want to reassure you that we are indeed a legitimate European company, and we regret any misunderstanding that may have occurred. To help us resolve this swiftly, could you kindly provide your contact details? This will allow us to reach out to you directly and expedite the process. Thank you for your patience and understanding. Rest assured, we are committed to resolving this matter promptly. If you have any further questions, please don't hesitate to contact us.
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Christopher S.
Sep 19, 2024
No quibble refund
I purchased the insoles after seeing the video add on my tablet. I then read the actual advertisement and disclaimers, and changed my mind. I tried to cancel my order, but was told it had been processed, and had my 90 day cover. The product has arrived and is unopened, as I wish to get my money back, and the returns information. I have had several communications with them, some nondescript and another offering me, 30% money back, which I said no to, again asking for the returns information to get my moneys back now I have been offered 50% of my moneys back. All I want is the returns information so I can get all my moneys back. I think this company are charlatans and frauds. Don’t give them your money, you may not see it again.
Response from Norelie UKSep 19, 2024
Hi, I truly apologize for the frustration and disappointment you’ve encountered with your order. It’s completely understandable to feel upset, especially after the mixed messages regarding your refund. We want to ensure you feel supported and get the resolution you deserve. Please share your order details with us, and we’ll reach out directly to guide you through the return process for a full refund. Your feedback is invaluable to us, and we are committed to improving our service. Thank you for your patience, and we look forward to helping you resolve this matter quickly.
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