Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

Showing 273 reviews with 5 stars · Clear filters

JoMaç
May 25, 2026
A colleague at work recommended these…
A colleague at work recommended these insoles as I was suffering from foot pain. I was hesitant but decided to order a pair. They are fantastic, I use them as insoles for my trainers and boots. I would highly recommend these insoles ive just ordered a second pair plus their customer service is brilliant.
Response from Norelie UKMay 25, 2026
Thank you so much for your wonderful feedback! We’re truly delighted to hear that the insoles have helped with your foot pain and that you’re enjoying using them in both your trainers and boots. It means a lot to us that you decided to give them a try despite your initial hesitation. Your recommendation and kind words about our customer service genuinely mean the world to our team. We’re also so grateful for your continued support and your second order. Thank you again for taking the time to share your experience — we truly appreciate it!
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Consumer
May 21, 2026
At this moment in time I have no…
At this moment in time I have no hesitation but to give a high star rating for the customer service I have received at present. I truly hope that the item ordered of the tanning drops work for myself as no other method has worked up to now I am surely keeping my fingers crossed
Response from Norelie UKMay 25, 2026
Thank you very much for your kind review and for sharing your experience. We’re really pleased to hear that you’ve been happy with the support you received so far. Your satisfaction means a lot to us, and we truly hope the tanning drops work well for you and bring the results you’re hoping for. We appreciate your trust and wish you all the best with your order. If you ever need anything, we’re always here to help.
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Adele S.
May 21, 2026
Outstanding customer service
Outstanding customer service. When my order arrived it did not fit, this was quickly resolved with a replacement order in a different size. Nothing was too much trouble, excellent. Thank you
Response from Norelie UKMay 25, 2026
Thank you very much for your wonderful feedback. We’re truly happy to hear that your order issue was resolved quickly and that the replacement in a different size worked well for you. It means a lot to us to know that you felt supported throughout the process and that everything was handled smoothly. We always aim to make things as easy as possible for our customers, so your words are very encouraging for the whole team. We really appreciate you taking the time to share your experience, and we’re here anytime you need further assistance in the future.
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Dianne T.
May 20, 2026
Kept informed on status of delivery…
Kept informed on status of delivery with frequent emails to resolve the issue I had.
Response from Norelie UKMay 21, 2026
Thank you so much for taking the time to share your feedback! We’re really glad to hear that you felt well informed throughout the delivery process and that our updates helped keep everything clear and reassuring for you. Your kind words mean a lot to our team, and we truly appreciate your support.
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Val
May 11, 2026
Norrlie UK, Fantastic service.
This firm & their staff are absolutely amazing, I inadvertently ordered the wrong size, so I reached out to their customer services, to see if it was possible to return the items & request a replacement in a smaller size. I received a response from Ana, very quickly advising that a smaller size will be sent out but also that I did not need to return the items but could give them away to a friend or other. I felt that this was a generous offer on behalf of the company. I would also confirm their goods are well made & of good quality.
Response from Norelie UKMay 12, 2026
Thank you so much for taking the time to share your experience. We’re really glad to hear our team was able to help quickly and sort out the size issue for you. It’s great to know you were happy with the solution and that the replacement process was smooth. We also truly appreciate your kind words about the quality of our products — that means a lot to us.
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FERNS A.
Apr 30, 2026
I placed an incorrect order I contacted…
I placed an incorrect order I contacted the service within 30 minutes having realised this. I received an email saying it would be looked into. I paid for quick shipping. They have arrived today 8 working days after.
Response from Norelie UKMay 12, 2026
Thank you very much for taking the time to leave your feedback. We truly appreciate your support and the opportunity to assist you. Your input is valuable to us and helps us continue improving our service and customer experience.
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MRSTRACYANDERSON
Apr 16, 2026
I ordered the wrong colour of my item I…
I ordered the wrong colour of my item I contacted customer service right away they instantly responded corrected my error and were very helpful
Response from Norelie UKApr 20, 2026
Thank you so much for sharing your experience! We’re really glad you reached out to our customer service team right away and that we were able to quickly fix the color for you. Mistakes happen, and it’s always our goal to make things right as smoothly and stress-free as possible. If you ever need anything else, we’re always here to help. Enjoy your item!
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Brenda D.
Apr 2, 2026
Excellent service
Excellent service prompt reply very friendly would use them again
Response from Norelie UKApr 3, 2026
Thank you so much for your kind words! We're really glad to hear you had a great experience with our service and support team. Providing prompt and friendly assistance is what we strive for, so it means a lot to know we got it right. We truly appreciate your support and look forward to serving you again in the future!
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