Nigel W.
Very good customer service
Had to change my review as the company have issued a full refund and sent the product as well. Thank you.
Response from Norelie UKJun 11, 2024
Hi, We sincerely apologize for the inconvenience you have experienced with your recent order. We understand your frustration with the delayed delivery and the missing items, especially after you paid for express service. To resolve this issue promptly, we are more than willing to resend the missing pairs of socks to you immediately. Additionally, please rest assured that we will forward this issue to our relevant team to prevent such occurrences in the future. We are committed to improving our service and ensuring that this does not happen again. Thank you for bringing this to our attention and for your patience. If you have any further concerns or questions, please do not hesitate to contact us.



