Norelie UKReviews of norelie-uk.com

Response from Norelie UKJul 26, 2025

Hi Umar, Thank you for reaching out and for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you’ve encountered. We understand how disappointing it must be to have your return request go unanswered, especially after multiple follow-ups. This is certainly not the level of service we aim to provide, and we’re truly sorry for the delay and lack of communication. Your feedback has been acknowledged, and we’ve escalated your return request to the appropriate team for immediate attention. You will receive an update as soon as possible. We appreciate your patience and thank you again for bringing this to our attention. Kind regards, Norelie

Response from Norelie UKJul 24, 2025

Hi Tania, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order. This is certainly not the experience we want any of our customers to have. We understand the concern regarding the address issue and the lack of updates following your initial message. Please rest assured that we take this matter seriously. Our team will be reaching out to you directly via email to investigate the issue further and provide appropriate support. We appreciate your patience and the opportunity to make things right. Kind regards, Norelie

Response from Norelie UKJul 5, 2025

Hi SB, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and inconvenience you've had trying to return your StepEase socks. It’s completely unacceptable that you were repeatedly given incorrect return instructions—especially your own address as the return destination. I also apologize for the broken promise to call you back with the correct information, and for the customer service number not working when you tried to get help again. We understand how disappointing and upsetting this must feel. I want to assure you that this isn’t the level of service we aim to provide. Your feedback highlights clear failures on our part that we need to correct. To fix this immediately: We will send you the correct return address and instructions today. Once your return is received, we will process your refund or replacement promptly. Please reply to this email to confirm: Your order number (if you haven’t already included it). The best contact number and time if you’d like a call. Again, I am very sorry for the runaround you’ve experienced. Thank you for your patience while we get this resolved for you once and for all. Kind regards, Norelie

Response from Norelie UKMay 12, 2025

Hi Tillie, Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience you’ve experienced. We’re truly sorry to hear that you received the wrong shoe size and were informed that no return was possible — especially if the error was on our end. That’s certainly not the experience we want for our customers, and we’d really like the chance to make this right for you. To help us investigate and provide the correct resolution, could you please send us your full name, order number, and the details of the item you received? Once we have this information, we’ll take immediate steps to resolve the issue for you. Thank you for your patience, and we look forward to sorting this out as quickly as possible. Regards, Norelie

Response from Norelie UKApr 22, 2025

Hi Juli, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience — we completely understand your frustration and want to assure you that scamming customers is absolutely not something we tolerate or condone in any way. Your trust means everything to us, and it’s clear that your recent experience has fallen far short of what you deserve. We genuinely want to fix this for you. To move forward and properly investigate the issue, could you please send us your full name, email address used for the order, and your order number? Once we receive your details, we’ll immediately open an investigation to review what happened and provide you with the appropriate resolution. We appreciate your patience and hope you’ll give us the opportunity to make this right. Regards, Norelie

Response from Norelie UKApr 21, 2025

Hi Fred, Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced. We’re truly sorry to hear that the return process and order cancellation were not as smooth as you expected. While we do aim to have a straightforward and transparent process, we fully understand how upsetting it can be when things don’t go as planned—especially with unexpected return costs and partial refunds. We absolutely acknowledge your frustration, especially if there was any confusion regarding our return conditions. Your experience matters to us, and we want to make things right. Please know that a member of our team will be reaching out to you directly to go over your order details and provide a proper resolution. We want to ensure everything is clear, fair, and handled with the care you deserve. Once again, we're truly sorry for the trouble you've had, and we thank you for your patience as we work to resolve this personally for you. Regards, Norelie

Response from Norelie UKApr 6, 2025

Hi Khajj, Thank you for taking the time to share your feedback. I’m truly sorry for the confusion and frustration this experience has caused you. I completely understand your concerns regarding the origin and return process of your order. While we are a company based in the Netherlands, we operate multiple distribution centers and online stores across Europe. In some cases, our products are shipped from global fulfillment centers to ensure faster delivery and better stock availability. Regarding returns, I sincerely apologize that our current return facility is located in the U.S. At this time, we have only one centralized return center. However, we are actively working on establishing more accessible return options within Europe to make the process more convenient and cost-effective for our customers. Please rest assured that although some products may appear similar online, our items are uniquely designed by our in-house team and thoroughly tested for both comfort and performance. Quality is something we take very seriously, and we proudly stand behind the craftsmanship of our products. To help resolve this issue as quickly as possible, could you kindly provide your full name, order number, and preferred contact details? We will personally reach out to you and do everything we can to make things right. Once again, I sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Norelie

Response from Norelie UKApr 3, 2025

Hi, I’m truly sorry for any confusion regarding our return process, and I completely understand your frustration. Please know that we are not forcing you to return the item to our U.S. facility—it’s simply the return location we have available at the moment. That being said, we absolutely don’t want you to feel stuck, and we do have alternative solutions that may work better for you. To sort this out as quickly as possible, could you kindly provide your complete order details? This way, we can review your case personally and find the best resolution for you right away. We appreciate your patience, and I want to assure you that we genuinely care about resolving this issue for you. Please let us know how you'd like to proceed, and we’ll take care of the rest. Regards, Norelie