customer
Knee support
Having seen Norelie on facebook and been caught before, I was, at first, disappointed when I took the offer to order a second knee support thinking it would take me to a new order page - but it just took the money instead. I therefore had the wrong size. I tried to stop the order- it wasn't possible - BUT the company were truly helpful, repsonding to my emails and coming up with solutions. They sent me the second knee support free of charge - which I hadn't asked for, but it was a show of good faith. It has restored my faith in facebook adverts. Thank you.
Response from Norelie UKSep 17, 2024
Hi, Thank you so much for sharing your experience! We're truly glad to hear that the team was able to turn things around and assist you with the size issue. It's wonderful to know that their response and the gesture of sending a second knee support free of charge helped restore your faith in Facebook adverts. Your positive feedback means a lot to us, and we’re grateful for your understanding and patience throughout the process. If you ever need anything else, we’re always here to help! Thank you again for your kind words.



