Norelie UKReviews of norelie-uk.com

Response from Norelie UKAug 14, 2025

Hi Julie, I’m truly sorry you haven’t received a reply to your emails—that’s understandably frustrating. We’ve been handling a high volume of inquiries recently, but we’re doing our best to accommodate each one, and your concern is important to us. I’ve already asked our team to contact you directly so we can arrange your return and process your refund as stated in our 90-day policy. Please check your email inbox (and spam/junk folder just in case) so we can settle this for you as soon as possible. Regards, Norelie

Response from Norelie UKAug 11, 2025

Hi Simon, We sincerely apologize for the delay in responding to your enquiry and for the inconvenience this has caused. We understand how frustrating it must be to wait for a resolution, especially after already providing all your details. We’re fixing this right now — we’ve just sent you a direct email so we can arrange the return and resolve the sizing issue without further delay. Please check your inbox (and spam/junk folder just in case) so we can proceed immediately. We truly appreciate your patience and are committed to making this right for you. Warm regards, Norelie

Response from Norelie UKAug 8, 2025

Hi, We’re truly sorry to hear about the issues you’ve experienced with your RedRevive wand and the difficulty you’ve had reaching us. We completely understand how frustrating and disappointing this must be, especially when you were counting on our 90-day no-questions-asked refund policy. Please rest assured — we are not scammers. We take your concerns seriously, and we are committed to making this right. To help us resolve this quickly, could you kindly provide your complete order details, including your full name and the email address used for the purchase? This will allow us to locate your order in our system, contact you directly, and provide an appropriate solution. Your trust is important to us, and we want to ensure you are not left feeling dissatisfied. We will do everything we can to fix this for you. Warm regards, Norelie

Response from Norelie UKAug 8, 2025

Hi Mr. Steadman, We’re truly sorry to hear that your order took between 10–15 days to arrive. We completely understand how frustrating this must have been, especially since you were relying on your insoles to help relieve pain. This is far from the experience we want for our customers. Please know that we’ve noted your feedback and shared it with our team so we can work on preventing such delays in the future. We’ve also reached out to you directly via email to offer a goodwill gesture as an apology for the inconvenience. We don’t want you to be left feeling unsatisfied, and we hope to make things right. Your comfort and trust mean a great deal to us, and we would love the opportunity to restore your confidence in our service. Warm regards, Norelie

Response from Norelie UKAug 2, 2025

Hi Ramesh, Thank you for reaching out, and please accept our sincere apologies for the frustration and inconvenience you've experienced. We’re very sorry to hear that you've had difficulty getting in touch with us and that your concerns have not yet been addressed. This is certainly not the level of service we aim to provide. We’ve located your order #47800, and a member of our support team is now personally handling your case to ensure you receive a prompt resolution. You can expect a response shortly. Thank you for your patience, and again, we truly apologize for the delay and any inconvenience caused. Warm regards, Norelie

Response from Norelie UKJul 31, 2025

Hi Kathleen, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delay in acknowledging your previous emails and for the disappointment you've experienced. We’re truly sorry to hear that the insoles did not provide the relief you were hoping for, and we completely understand how frustrating it must be to feel ignored—especially after taking the effort to send photographic evidence and refer to our satisfaction guarantee. Thank you again for your patience and for bringing this to our attention. We genuinely value your trust and will do our best to make this right. Warm regards, Norelie

Response from Norelie UKJul 31, 2025

Hi Elizabeth, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience with us. Please accept our sincerest apologies for the inconvenience and frustration you've encountered while trying to arrange a return. It’s incredibly disappointing to know that you've felt ignored after reaching out, and we completely understand how upsetting it must be to feel unsupported, especially when you're left with items you no longer need. This is not the level of service we aim to provide, and we’re genuinely sorry for falling short. We’d like to make things right. I’ve escalated your concern to our team for immediate attention, and we’ll be in touch shortly to help resolve this for you as quickly as possible. Thank you again for your honesty—we take feedback like this seriously and will use it to improve our processes moving forward. Warm regards, Norelie

Response from Norelie UKJul 29, 2025

Hi there, Thank you for reaching out, and I sincerely apologize for the frustrating experience you've had regarding your pending refund. We completely understand how disappointing and inconvenient it must be to wait this long—especially after following up multiple times without receiving proper updates. This is not the level of service we aim to provide, and I'm truly sorry that your experience has fallen short of expectations. You're absolutely right to expect timely communication and resolution, and we acknowledge the delay and the lack of follow-up on our part. Please rest assured that I’ve escalated your case again to our Finance Team and flagged it as urgent. We will be making it a priority to process your promised 50% refund and ensure you receive confirmation as soon as it's completed. Again, I appreciate your patience, and I'm very sorry for the inconvenience caused. If there's anything else I can assist you with in the meantime, please don’t hesitate to let me know. Warm regards, Norelie