Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

Showing 273 reviews with 5 stars · Clear filters

marinelle G.
Apr 22, 2025
I recently purchased an insole and was…
I recently purchased an insole and was mistakenly put a wrong address so I quickly contacted their customer service to change the address and not to long to wait they right away settled my concern. Thank you for a good quality service to your customer and I looking forward to use the item and I hope that will ease the pain on my legs due to long hours of work
Response from Norelie UKApr 22, 2025
Hi Marinelle, Thank you so much for your kind words and for sharing your recent experience with us. We're so glad to hear that our customer service team was able to promptly assist you with the address correction — we always strive to make things as smooth and stress-free as possible for our customers. We truly appreciate your trust in our products, and we're hopeful that the insoles will bring you the comfort and relief you deserve, especially with the demands of long work hours. If you ever need further assistance or have any questions, please don't hesitate to reach out. We’re always here for you. Regards, Norelie
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Barry H.
Apr 20, 2025
I ordered foot insole but my mistake…
I ordered foot insole but my mistake got the wrong size .emailed them and explain everything. there was no problem two day later got the right size .nice to see on this day and age a genuine company that's offer great customer service
Response from Norelie UKApr 21, 2025
Hi Barry, Thank you so much for your lovely feedback! We're so happy to hear that your exchange was handled smoothly and that you received the correct size insoles so quickly. Mistakes can happen, and we're always here to make things right. It truly means a lot to us that you see us as a genuine company offering great customer service. In today’s fast-paced world, we’re committed to taking care of our customers with care and reliability. If there’s anything else we can do for you, don’t hesitate to reach out. Wishing you comfort and relief with your new insoles! Regards, Norelie
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Alice F.
Apr 20, 2025
Great fit
My insoles are perfect. I bought 3 pairs and they fit so well in all my trainers. They are comfortable and make walking more pleasant.
Response from Norelie UKApr 21, 2025
Hi Alice, Thank you so much for your kind words! We're thrilled to hear that your insoles are a perfect fit and that you've found them comfortable in all your trainers. It's especially great to know that they've made walking more pleasant for you—exactly what we hope to achieve with every pair. And thank you for placing your trust in us with not just one, but three pairs! If you ever need anything else or have any questions, we’re always here to help. Regards, Norelie
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Rex H.
Apr 20, 2025
When I ordered I put down the wrong…
When I ordered I put down the wrong size came back to me very quickly and sorted my problem brilliant customer service just waiting for my goods to arrive if the goods are the same quality as the customer service will be really one happy customer.
Response from Norelie UKApr 21, 2025
Hi Rex, Thank you so much for your lovely message! We're delighted to hear that our team was able to quickly assist you with the size correction. It’s always our goal to make the process as smooth and hassle-free as possible. We truly appreciate your kind words about our customer service—it means a lot to us. Now we’re just as excited as you are for your order to arrive, and we sincerely hope the products meet (or even exceed!) your expectations. If there’s anything else you need in the meantime, feel free to reach out. We're always here to help. Regards, Norelie
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Stevie W.
Apr 18, 2025
Norelie uk a very friendly and…
Norelie uk a very friendly and efficient company. I accidentally ordered the wrong size innersoles only discovered when I got the confirmation email. I emailed the support team and immediately got a super kind email confirming the size I was after. I’m really impressed with the service of this company. Thank you for a great service
Response from Norelie UKApr 20, 2025
Hi Stevie, Thank you so much for your lovely message! We’re truly happy to hear that you had such a positive experience with our support team. It’s always our goal to make things as smooth and pleasant as possible, and we're so glad we could quickly help you with the size correction. Your kind words and support mean a lot to us! If you ever need anything else, we’re just an email away. Regards, Norelie
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Alan M.
Apr 15, 2025
Fantastic customer service
The customer care is just fantastic I sent them a message & they replied within 2mins..& sorted my query out with no problems
Response from Norelie UKApr 16, 2025
Hi Alan, Thank you so much for your lovely message! We're absolutely delighted to hear that our customer care team was able to assist you so quickly and effectively. Providing prompt and helpful service is something we truly value, and it's wonderful to know we were able to resolve your query within minutes. Your kind words mean a lot to us! If there's ever anything else we can do for you, please don’t hesitate to reach out—we’re always happy to help. Regards, Norelie
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Dottie , S.
Apr 14, 2025
Very Happy shopper
My first order from Norelie was for compression socks for my husband, unfortunately they were too small, I emailed the company and they promptly replied within the hour and arranged a replacement , very straight forward with no hassle, polite and apologetic response. Very happy, no complaints at all. Will shop with confidence at Norelie again.
Response from Norelie UKApr 15, 2025
Hi Dottie, Thank you so much for taking the time to share your positive experience with us. We’re truly glad to hear that our team was able to assist you promptly and that the replacement process was straightforward and hassle-free. Your satisfaction is very important to us, and we’re grateful for your kind words about our service. Knowing that you will shop with confidence at Norelie again means a great deal to us. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Regards, Norelie
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Gillian
Apr 11, 2025
Great products, improving foot health.
I have been using the compression ankle socks and insoles for several months, they are both superb and any foot pain has reduced significantly. I thought the April fool sale joke was not necessary, though I have insoles now for all my shoes and notice if I do not use them.
Response from Norelie UKApr 11, 2025
Hi Gillian, Thank you sincerely for sharing your experience with us. We're truly pleased to hear that both the compression ankle socks and the insoles have made such a positive difference in reducing your foot pain. It means a lot to us to know our products are helping you feel better day by day. We also appreciate your honest comment regarding the April Fool’s promotion. Your feedback is important, and we’ll take it into account as we plan future campaigns. Our goal is always to offer value while being thoughtful and respectful to all our customers. We remain committed to continuously improving our products and service, and it’s wonderful to have your trust and support. If there’s ever anything we can assist you with, please don’t hesitate to reach out. Regards, Norelie
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